Kempinski Hotel Grand Arena

Self Rated: 5.0 out of 5
Pirin Street 96, Bansko, 2770, Bulgaria
4.7 out of 5 rating 203 reviews TripAdvisor Rating: 4.7
Property Details

Property Location

With a stay at Kempinski Hotel Grand Arena in Bansko, you'll be in a national park and 3 minutes by foot from Bansko Ski Resort. This 5-star hotel is 6.6 mi (10.6 km) from Dobrinishte Ski Resort.

Rooms

Make yourself at home in one of the 123 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature deep soaking bathtubs and complimentary toiletries.

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features 3 indoor and 2 outdoor swimming pools. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Dining

Enjoy international cuisine at Gallery Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. When you are in need of a refreshing drink, visit the bar/lounge or one of 2 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is included.

Business, Other Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bansko? This hotel has facilities measuring 2691 square feet (250 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Bansko Ski Resort - 0.2 km / 0.1 mi
Dobrinishte Ski Resort - 10.6 km / 6.6 mi

The preferred airport for Kempinski Hotel Grand Arena is Sofia (SOF) - 171.2 km / 106.4 mi

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit.
  • Disinfectant is used to clean the property, and guests are provided with hand sanitizer.

  • Personal protective equipment, including masks, will be available to guests.

  • For traveler safety, the following measures are in place: social distancing measures are in place; staff at the property wear personal protective equipment; an acrylic shield is in place between staff and guests in main contact areas.


24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Important Information

Please note, there is important information about this property to know before you arrive.


  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

You'll be asked to pay the following charges at the property:


  • A tax is imposed by the city: EUR 0.67 per person, per night. This tax does not apply to children under 6 years of age.

  • Resort fee: EUR 0.67 per person, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 160 per person (one-way)
  • Self parking fee: EUR 5 per day
  • Valet parking fee: EUR 10 per day
  • Pet fee: EUR 20 per pet, per night plus EUR 25 one-time cleaning fee

  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 20.0 per stay

  • Rollaway bed fee: EUR 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -Accessible bathroom
  • -In-room accessibility
  • -Banquet hall
  • -Multilingual staff
  • -Library
  • -Free newspapers in lobby
  • -Television in common areas
  • -Shopping on site
  • -Self parking (surcharge)
  • -Roll-in shower
  • -Bar/lounge
  • -Free breakfast
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -Concierge services
  • -Porter/bellhop
  • -Smoke-free property
  • -ATM/banking
  • -Terrace
  • -Gift shops or newsstand
  • -Hair salon
  • -Free WiFi
  • -Outdoor seasonal pool
  • -Children's pool
  • -Spa treatment room(s)
  • -24-hour fitness facilities
  • -Barbecue grill(s)
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -Business center
  • -Conference space
  • -Ski-in/ski-out access
  • -Area shuttle (surcharge)
  • -Tours/ticket assistance
  • -Full-service spa
  • -Turkish bath/Hammam
  • -Babysitting or childcare (surcharge)
  • -Children's club (free)
  • -Outdoor tennis court
  • -Number of restaurants - 3
  • -Number of bars/lounges - 2
  • -Number of coffee shops/cafes - 2
  • -Number of outdoor pools - 2
  • -Number of indoor pools - 3
  • -Ski storage
  • -Valet parking (surcharge)
  • -Sauna
  • -Steam room
  • -Garden
  • -Number of meeting rooms - 4
  • -Number of poolside bars - 2
  • -Wheelchair accessible (may have limitations)
  • -Conference space size (meters) - 250
  • -Conference space size (feet) - 2691
  • -Elevator
  • -Coffee/tea in common areas
  • -Fireplace in lobby
  • -Luggage storage
  • -Airport transportation (surcharge)
  • -Supervised childcare/activities (free)
  • -Tennis on site
  • -Wheelchair-accessible registration desk
  • -Wheelchair accessible parking