Hotel Villa Mercedes Palenque

Self Rated: 3.5 out of 5
Km 2.9 Carretera Palenque-Ruinas, Palenque, 29960, Mexico
4.2 out of 5 rating 261 reviews TripAdvisor Rating: 4.2
Property Details

Property Location

With a stay at Hotel Villa Mercedes Palenque in Palenque, you'll be in the entertainment district, a 3-minute walk from Aluxes Eco Park and a 2-minute drive from Palenque Archaeological Zone. This family-friendly hotel is 1.1 mi (1.7 km) from Palenque National Park and 2.3 mi (3.7 km) from Museo de Sitio Palenque.

Rooms

Make yourself at home in one of the 92 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless Internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and coffee/tea makers.

Amenities

Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools and a fitness center. Additional features at this hotel include complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands.

Dining

Grab a bite at La Foresta, a restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Wrap up your day with a drink at the poolside bar. English breakfasts are available daily from 7 AM to 11:30 AM for a fee.

Business, Other Amenities

Featured amenities include a business center, express check-in, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and a meeting room. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Aluxes Eco Park - 0.3 km / 0.2 mi
Palenque Archaeological Zone - 1.3 km / 0.8 mi
Palenque National Park - 1.7 km / 1.1 mi
Museo de Sitio Palenque - 3.7 km / 2.3 mi
Misol-Ha Waterfalls - 9.6 km / 6 mi
Cascadas de Roberto Barrios - 32 km / 19.9 mi

The preferred airport for Hotel Villa Mercedes Palenque is Palenque, Chiapas (PQM-Palenque Intl.) - 6.2 km / 3.8 mi

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival. 24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Pool access available from 9:00 AM to 9:00 PM.

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Contactless check-out is available.

  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for English breakfast: MXN 99 for adults and MXN 99 for children (approximately)
  • Airport shuttle fee: MXN 500 per vehicle
  • Airport shuttle fee per child: MXN 0 (from 5 to 10 years old)
  • Uncovered extended parking fee: MXN 500 per day
  • Pet fee: MXN 850 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -Accessible bathroom
  • -In-room accessibility
  • -Television in common areas
  • -Self parking (surcharge)
  • -Restaurant
  • -Bar/lounge
  • -Breakfast available (surcharge)
  • -Poolside bar
  • -Express check-in
  • -Luggage storage
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -Free reception
  • -Porter/bellhop
  • -Smoke-free property
  • -Terrace
  • -Gift shops or newsstand
  • -Free WiFi
  • -Children's pool
  • -Fitness facilities
  • -Garden
  • -Laundry facilities
  • -Long-term parking (surcharge)
  • -Business center
  • -Conference center
  • -One meeting room
  • -Reception hall
  • -RV, bus, truck parking (surcharge)
  • -Swim-up bar
  • -Pool umbrellas
  • -Airport transportation - drop-off (surcharge)
  • -Full-service spa
  • -Pool sun loungers
  • -Babysitting or childcare (surcharge)
  • -Number of outdoor pools - 2
  • -Coffee shop or café - 1
  • -Wheelchair accessible (may have limitations)
  • -Couples/private dining
  • -Proposal/romance packages available
  • -Coffee/tea in common areas
  • -Wheelchair-accessible registration desk
  • -Wheelchair-accessible pool
  • -Visual alarms in hallways
  • -Wheelchair-accessible on-site restaurant
  • -Well-lit path to entrance
  • -Stair-free path to entrance
  • -Uncovered parking
  • -No elevator (single level property)
  • -Secured parking