Sheraton Surabaya Hotel and Towers

Self Rated: 5.0 out of 5
Jalan Embong Malang 25-31, Surabaya, 60261, Indonesia
4.4 out of 5 rating 290 reviews TripAdvisor Rating: 4.4
Property Details

Property Location

With a stay at Sheraton Surabaya Hotel and Towers, you'll be centrally located in Surabaya, within a 5-minute drive of Tunjungan Plaza and Surabaya Plaza Shopping Mall. This 5-star hotel is 2.7 mi (4.4 km) from Grand City Surabaya and 3.5 mi (5.6 km) from Surabaya Town Square.

Rooms

Make yourself at home in one of the 348 air-conditioned rooms featuring refrigerators and minibars. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities

Enjoy a range of recreational amenities, including an outdoor pool, an outdoor tennis court, and a sauna. Additional features at this Art Deco hotel include complimentary wireless Internet access, concierge services, and shopping on site.

Dining

Enjoy international cuisine at Kafe Bromo, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.

Business, Other Amenities

Featured amenities include a business center, limo/town car service, and express check-in. Planning an event in Surabaya? This hotel has facilities measuring 441 square feet (41 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Tunjungan Plaza - 0.7 km / 0.4 mi
Grahadi - 0.8 km / 0.5 mi
Joko Dolog Statue - 0.9 km / 0.6 mi
BG Junction - 1.2 km / 0.7 mi
Sharp Bamboo Monument - 1.4 km / 0.8 mi
Surabaya Plaza Shopping Mall - 1.5 km / 0.9 mi
Submarine Monument (Monumen Kapal Selam) - 1.7 km / 1.1 mi
World Trade Centre - 1.7 km / 1.1 mi
Grand City Surabaya - 1.9 km / 1.2 mi
Surabaya Grand Mosque - 2.2 km / 1.4 mi
Heroic Monument - 2.2 km / 1.4 mi
Cheng Hoo Mosque - 2.2 km / 1.4 mi
Gelora 10 November Stadium - 3 km / 1.9 mi
Red Bridge - 3.3 km / 2.1 mi
Rumah Sakit Umum Daerah Dr. Soetomo - 3.3 km / 2.1 mi

The preferred airport for Sheraton Surabaya Hotel and Towers is Surabaya (SUB-Juanda) - 20 km / 12.4 mi

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 19 years old Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. 24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • No pets and no service animals are allowed at this property.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Personal protective equipment, including masks, will be available to guests.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 312180 per person (approximately)
  • Airport shuttle fee: IDR 460000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 0 (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -Ballroom
  • -Accessible bathroom
  • -In-room accessibility
  • -Banquet hall
  • -Designated smoking areas
  • -Free newspapers in lobby
  • -Computer station
  • -Limo or Town Car service available
  • -Shopping on site
  • -Roll-in shower
  • -Bar/lounge
  • -Snack bar/deli
  • -Breakfast available (surcharge)
  • -Coffee shop or café
  • -Express check-in
  • -Express check-out
  • -Luggage storage
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -Concierge services
  • -Porter/bellhop
  • -ATM/banking
  • -Terrace
  • -Free WiFi
  • -Outdoor pool
  • -Children's pool
  • -Sauna
  • -Steam room
  • -Fitness facilities
  • -Garden
  • -Barbecue grill(s)
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -Free self parking
  • -Valet parking (surcharge)
  • -Business center
  • -Conference space
  • -Conference center
  • -Designated smoking areas (fines apply)
  • -24-hour pool access
  • -Tours/ticket assistance
  • -Pool umbrellas
  • -Pool sun loungers
  • -Outdoor tennis court
  • -Number of restaurants - 3
  • -Wheelchair accessible (may have limitations)
  • -Number of meeting rooms - 8
  • -Conference space size (feet) - 441
  • -Shopping mall on site
  • -Elevator
  • -Airport transportation (surcharge)
  • -Tennis on site
  • -Conference space size (meters) - 41
  • -Wheelchair-accessible registration desk
  • -Wheelchair-accessible pool
  • -Wheelchair-accessible fitness center
  • -Wheelchair-accessible meeting spaces/business center
  • -Wheelchair-accessible van parking
  • -Wheelchair-accessible spa
  • -Wheelchair-accessible path to elevator
  • -Visual alarms in hallways
  • -Wheelchair-accessible public washroom
  • -Wheelchair-accessible on-site restaurant
  • -Wheelchair-accessible lounge
  • -Wheelchair-accessible concierge desk
  • -Wheelchairs available on site
  • -Valet for wheelchair-equipped vehicle
  • -Wheelchair accessible path of travel
  • -Wheelchair accessible parking
  • -Braille or raised signage