Shangri-La Hotel, The Marina

Self Rated: 5.0 out of 5
Pierpoint Road, Cairns, QLD, 4870, Australia
4.3 out of 5 rating 976 reviews TripAdvisor Rating: 4.3
Property Details

Property Location

With a stay at Shangri-La Hotel, The Marina, you'll be centrally located in Cairns, within a 10-minute walk of Reef Fleet Terminal and Cairns Esplanade. This 5-star hotel is 0.8 mi (1.3 km) from Cairns Convention Centre and 3.1 mi (5 km) from Mount Whitfield Conservation Park.

Rooms

Make yourself at home in one of the 255 guestrooms featuring refrigerators and minibars. Rooms have private balconies. 42-inch LCD televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms have complimentary toiletries and hair dryers.

Amenities

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining

Enjoy a meal at the restaurant or snacks in the coffee shop/café. The hotel also offers room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Cooked-to-order breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.

Business, Other Amenities

Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Cairns? This hotel has facilities measuring 4456 square feet (414 square meters), including a conference center. Self parking (subject to charges) is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

ZOO To You HQ Wildlife Discovery Centre - 0.1 km / 0.1 mi
Cairns Marlin Marina - 0.3 km / 0.2 mi
Reef Hotel Casino - 0.4 km / 0.2 mi
Esplanade Lagoon - 0.4 km / 0.3 mi
Reef Fleet Terminal - 0.5 km / 0.3 mi
Cairns Zoom and Wildlife Dome - 0.5 km / 0.3 mi
Cairns Regional Gallery - 0.6 km / 0.4 mi
Cairns Night Markets - 0.7 km / 0.4 mi
Cairns Esplanade - 0.7 km / 0.5 mi
The Cultural Place - 0.8 km / 0.5 mi
Cairns Convention Centre - 1 km / 0.6 mi
Kick Contemporary Arts - 1 km / 0.6 mi
Jute Theatre - 1 km / 0.6 mi
Center of Contemporary Arts - 1 km / 0.6 mi
Muddy's Playground - 1.2 km / 0.7 mi

The preferred airport for Shangri-La Hotel, The Marina is Cairns Intl. Airport (CNS) - 7.3 km / 4.5 mi

Check-in time starts at 2pm. Check-out time is 11am.
Property Policies

  • Extra-person charges may apply and vary depending on property policy

  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

  • This property accepts credit cards, debit cards, and cash

  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival. Guests booked in Half Board rate plans will receive breakfast and dinner for adults and up to 2 children age 5 and younger. Children 6-11 years old will receive 50% off the adult buffet breakfast price.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

  • Pool access available from 6:00 AM to 7:00 PM.

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Personal protective equipment, including masks and gloves, will be available to guests.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Contactless check-in and contactless check-out are available.

  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

You'll be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 21 for adults and AUD 10.50 for children (approximately)
  • Self parking fee: AUD 20.00 per day
  • Valet parking fee: AUD 25.00 per day
  • Late check-out fee: AUD 65 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -Ballroom
  • -Accessible bathroom
  • -In-room accessibility
  • -Multilingual staff
  • -Designated smoking areas
  • -Computer station
  • -Limo or Town Car service available
  • -Shopping on site
  • -Self parking (surcharge)
  • -Roll-in shower
  • -Restaurant
  • -Snack bar/deli
  • -Breakfast available (surcharge)
  • -Coffee shop or café
  • -Poolside bar
  • -Express check-in
  • -Express check-out
  • -Luggage storage
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -Concierge services
  • -Porter/bellhop
  • -ATM/banking
  • -Terrace
  • -Gift shops or newsstand
  • -Free WiFi
  • -Outdoor pool
  • -Children's pool
  • -Fitness facilities
  • -Garden
  • -Picnic area
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -Valet parking (surcharge)
  • -24-hour business center
  • -Conference space
  • -Conference center
  • -Tours/ticket assistance
  • -Pool umbrellas
  • -Pool sun loungers
  • -Number of bars/lounges - 2
  • -Wheelchair accessible (may have limitations)
  • -Private picnics
  • -Proposal/romance packages available
  • -Conference space size (meters) - 414
  • -Number of meeting rooms - 18
  • -Shopping mall on site
  • -Elevator
  • -Conference space size (feet) - 4456
  • -Coffee/tea in common areas
  • -Wheelchair accessible path of travel
  • -Wheelchair accessible parking
  • -Assistive listening devices available
  • -Hiking/biking trails nearby
  • -Mountain biking nearby