JEN Penang Georgetown by Shangri-La

Self Rated: 4.0 out of 5
Magazine Road, George Town, 10300, Malaysia
4.4 out of 5 rating 1350 reviews TripAdvisor Rating: 4.4
Property Details

Property Location

With a stay at JEN Penang Georgetown by Shangri-La, you'll be centrally located in George Town, steps from KOMTAR and within a 5-minute walk of 1st Avenue Mall. This 4-star hotel is 0.5 mi (0.8 km) from Prangin Mall.

Rooms

Make yourself at home in one of the 443 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities

Be sure to enjoy recreational amenities, including a 24-hour health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining

Satisfy your appetite for lunch, dinner, or brunch at Cafe Jen, a restaurant which specializes in local and international cuisine, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Continental breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.

Business, Other Amenities

Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

KOMTAR - 0.2 km / 0.1 mi
1st Avenue Mall - 0.2 km / 0.1 mi
The Top at Komatar - 0.3 km / 0.2 mi
Hin Bus Depot Art Centre - 0.3 km / 0.2 mi
Prangin Mall - 0.4 km / 0.2 mi
Kidland Penang - 0.4 km / 0.2 mi
Penang Times Square - 0.5 km / 0.3 mi
Pasar Chowrasta - 0.7 km / 0.4 mi
Penang Islamic Museum - 0.8 km / 0.5 mi
Penang Vintage Toy Museum - 0.9 km / 0.6 mi
Hock Teik Cheng Sin Temple - 1 km / 0.6 mi
New World Park - 1 km / 0.6 mi
Leong San Tong Khoo Kongsi - 1.1 km / 0.7 mi
Batik Painting Museum Penang - 1.1 km / 0.7 mi
Kapitan Keling Mosque - 1.1 km / 0.7 mi

The preferred airport for JEN Penang Georgetown by Shangri-La is Penang Intl. Airport (PEN) - 17.6 km / 10.9 mi

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. 24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • No pets and no service animals are allowed at this property.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for continental breakfast: MYR 33 for adults and MYR 20 for children (approximately)
  • Airport shuttle fee: MYR 117 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -Ballroom
  • -Accessible bathroom
  • -In-room accessibility
  • -Banquet hall
  • -Multilingual staff
  • -Designated smoking areas
  • -Television in common areas
  • -Computer station
  • -Free wired Internet
  • -Limo or Town Car service available
  • -Roll-in shower
  • -Restaurant
  • -Bar/lounge
  • -Breakfast available (surcharge)
  • -Express check-in
  • -Express check-out
  • -Luggage storage
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -Concierge services
  • -Porter/bellhop
  • -Gift shops or newsstand
  • -Hair salon
  • -Free WiFi
  • -Outdoor pool
  • -Children's pool
  • -Sauna
  • -Steam room
  • -Garden
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -Free self parking
  • -Business center
  • -Conference center
  • -Designated smoking areas (fines apply)
  • -Tours/ticket assistance
  • -Pool umbrellas
  • -24-hour health club
  • -Babysitting or childcare (surcharge)
  • -Meeting rooms
  • -Wheelchair accessible (may have limitations)
  • -Elevator
  • -Airport transportation (surcharge)
  • -Wheelchair-accessible registration desk
  • -Wheelchair-accessible public washroom
  • -Wheelchair-accessible on-site restaurant
  • -Wheelchair-accessible concierge desk
  • -Well-lit path to entrance
  • -Covered parking
  • -Wheelchair accessible path of travel
  • -Wheelchair accessible parking
  • -Braille or raised signage