Kampala Serena Hotel

Self Rated: 5.0 out of 5
Kintu Road, Kampala, 256, Uganda
4.7 out of 5 rating 115 reviews TripAdvisor Rating: 4.7
Property Details

Property Location

With a stay at Kampala Serena Hotel, you'll be centrally located in Kampala, within a 15-minute drive of The Acacia Mall and Uganda Golf Course. This 5-star hotel is 2.6 mi (4.2 km) from Makerere University and 7.4 mi (11.8 km) from Lake Victoria.

Rooms

Make yourself at home in one of the 152 air-conditioned rooms featuring minibars and Smart televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and a sauna. Additional features at this Art Deco hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining

Enjoy French cuisine at The Pearl Restaurant, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink at the bar/lounge, the poolside bar, or one of 2 bars/lounges. A complimentary buffet breakfast is served daily from 6 AM to 10 AM.

Business, Other Amenities

Featured amenities include complimentary wired Internet access, a business center, and limo/town car service. Planning an event in Kampala? This hotel has facilities measuring 10290 square feet (956 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Uganda Golf Course - 0.7 km / 0.4 mi
The Parliament of the Republic of Uganda - 0.9 km / 0.6 mi
Embassy of France - 1.4 km / 0.9 mi
Embassy of Sweden - 1.7 km / 1 mi
The Acacia Mall - 2.2 km / 1.4 mi
British High Commission - 2.5 km / 1.5 mi
Mulago Hospital - 2.5 km / 1.6 mi
Uganda National Museum - 2.8 km / 1.7 mi
Gaddafi National Mosque - 2.8 km / 1.8 mi
Kibuli Mosque - 3.2 km / 2 mi
Makerere University - 3.3 km / 2.1 mi
Kabaka's Palace - 3.8 km / 2.4 mi
Namirembe Cathedral - 3.8 km / 2.4 mi
Embassy of the United States - 4 km / 2.5 mi
Buganda Parliament - 4 km / 2.5 mi

The preferred airport for Kampala Serena Hotel is Entebbe Intl. Airport (EBB) - 42.1 km / 26.1 mi

Check-in time starts at 12pm. Check-out time is 10am.
Property Policies

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. 24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Important Information

Please note, there is important information about this property to know before you arrive.


  • Pool access available from 6:00 AM to 6:00 PM.

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Personal protective equipment, including masks and gloves, will be available to guests.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: UGX 242750 per person (one-way)
  • Rollaway bed fee: UGX 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -In-room accessibility
  • -Banquet hall
  • -Free newspapers in lobby
  • -Free wired Internet
  • -Limo or Town Car service available
  • -Bar/lounge
  • -Snack bar/deli
  • -Free breakfast
  • -Coffee shop or café
  • -Poolside bar
  • -Express check-in
  • -Luggage storage
  • -24-hour front desk
  • -Concierge services
  • -Porter/bellhop
  • -Smoke-free property
  • -Terrace
  • -Gift shops or newsstand
  • -Hair salon
  • -Free WiFi
  • -Outdoor pool
  • -Children's pool
  • -Sauna
  • -Steam room
  • -Spa treatment room(s)
  • -Fitness facilities
  • -Health club
  • -Garden
  • -Laundry facilities
  • -Free self parking
  • -Business center
  • -Conference space
  • -Conference center
  • -Tours/ticket assistance
  • -Pool umbrellas
  • -Spa services on site
  • -Full-service spa
  • -Pool sun loungers
  • -Babysitting or childcare (surcharge)
  • -Free valet parking
  • -Number of bars/lounges - 2
  • -Wheelchair accessible (may have limitations)
  • -Number of meeting rooms - 16
  • -Couples/private dining
  • -Proposal/romance packages available
  • -Art gallery on site
  • -Wine release events
  • -Elevator
  • -Conference space size (feet) - 10290
  • -Number of restaurants - 6
  • -Airport transportation (surcharge)
  • -Conference space size (meters) - 956
  • -Wheelchair accessible path of travel
  • -Wheelchair accessible parking