Nairobi Serena Hotel

Self Rated: 5.0 out of 5
Kenyatta Avenue / Processional Way, Nairobi, Kenya
4.5 out of 5 rating 152 reviews TripAdvisor Rating: 4.5
Property Details

Property Location

With a stay at Nairobi Serena Hotel, you'll be centrally located in Nairobi, within a 15-minute drive of Yaya Centre and University of Nairobi. This 5-star hotel is 6.4 mi (10.4 km) from Nairobi National Park and 6 mi (9.6 km) from United Nations Office at Nairobi.

Rooms

Make yourself at home in one of the 199 individually furnished guestrooms, featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a fitness center. Additional features at this Art Deco hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining

Enjoy international cuisine at Cafe Magreb Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.

Business, Other Amenities

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Nairobi? This hotel has facilities measuring 4844 square feet (450 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Central Park - 0.4 km / 0.2 mi
Nairobi Gallery - 0.5 km / 0.3 mi
Teleposta Towers - 0.6 km / 0.4 mi
Uhuru Park - 0.9 km / 0.5 mi
National Assembly Building - 0.9 km / 0.6 mi
City Market - 1 km / 0.6 mi
Kenyatta Mausoleum - 1 km / 0.6 mi
Parliament Building - 1.1 km / 0.7 mi
City Hall - 1.1 km / 0.7 mi
University of Nairobi - 1.2 km / 0.7 mi
City Square - 1.2 km / 0.8 mi
Jeevanjee Gardens - 1.2 km / 0.8 mi
Kenyatta International Convention Centre - 1.3 km / 0.8 mi
Nairobi Railway Museum - 1.3 km / 0.8 mi
Kenya Railway Golf Club - 1.3 km / 0.8 mi

The nearest airports are:
Jomo Kenyatta Intl. Airport (NBO) - 17 km / 10.5 mi
Nairobi (WIL-Wilson) - 5 km / 3.1 mi

The preferred airport for Nairobi Serena Hotel is Jomo Kenyatta Intl. Airport (NBO).

Check-in time starts at 12pm. Check-out time is 10am.
Property Policies

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details. Front desk staff will greet guests on arrival. 24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Contactless check-in is available.

  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: KES 3547 per person (approximately)
  • Airport shuttle fee: KES 4000 per person (one way)
  • Early check-in fee: 75 percent of room rate (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out fee: 75 percent of room rate (subject to availability)
  • Rollaway bed fee: KES 10200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Accessible bathroom
  • -In-room accessibility
  • -Banquet hall
  • -Designated smoking areas
  • -Free newspapers in lobby
  • -Shopping on site
  • -Breakfast available (surcharge)
  • -Coffee shop or café
  • -Poolside bar
  • -Express check-out
  • -Luggage storage
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -Concierge services
  • -Porter/bellhop
  • -Terrace
  • -Gift shops or newsstand
  • -Hair salon
  • -Free WiFi
  • -Outdoor pool
  • -Children's pool
  • -Sauna
  • -Steam room
  • -Spa treatment room(s)
  • -Fitness facilities
  • -Garden
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -Free self parking
  • -Business center
  • -Conference space
  • -Swim-up bar
  • -Tours/ticket assistance
  • -Spa services on site
  • -Full-service spa
  • -Babysitting or childcare (surcharge)
  • -Number of restaurants - 3
  • -Number of bars/lounges - 2
  • -Wheelchair accessible (may have limitations)
  • -Number of meeting rooms - 8
  • -Conference space size (feet) - 4844
  • -Conference space size (meters) - 450
  • -Elevator
  • -Golf caddy
  • -Airport transportation (surcharge)