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Lake Kivu Serena Hotel

Self Rated: 4.0 out of 5
Gisenyi Rwanda, Gisenyi, 00100, Rwanda
4.2 out of 5 rating 60 reviews TripAdvisor Rating: 4.2
Property Details

Property Location

With a stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, just steps from Gisenyi Beach and a 2-minute drive from Rwanda Tourism University College. This 4-star hotel is 1.7 mi (2.7 km) from Kigali Independent University.

Rooms

Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.

Amenities

Relax and unwind with massages and facials. You're sure to appreciate the recreational amenities, including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining

Enjoy British cuisine at The Lake Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service.

Business, Other Amenities

Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. A shuttle from the hotel to the airport is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Gisenyi Beach - 0.1 km / 0.1 mi
Rwanda Tourism University College - 1.6 km / 1 mi
Kigali Independent University - 2.8 km / 1.8 mi

The preferred airport for Lake Kivu Serena Hotel is Kigali (KGL-Kigali Intl.) - 165.6 km / 102.9 mi

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Reservations are required for spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

  • No pets and no service animals are allowed at this property.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per person (one-way)
  • Airport shuttle fee per child: USD 60 (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Free self parking
  • -24-hour business center
  • -In-room accessibility
  • -Free WiFi
  • -Porter/bellhop
  • -24-hour front desk
  • -Safe-deposit box at front desk
  • -Laundry facilities
  • -Conference space
  • -Gift shops or newsstand
  • -Concierge services
  • -Outdoor pool
  • -Bar/lounge
  • -Fitness facilities
  • -Spa treatment room(s)
  • -Terrace
  • -Designated smoking areas
  • -Swimming pool
  • -Babysitting or childcare (surcharge)
  • -Spa services on site
  • -Airport transportation - drop-off (surcharge)
  • -Restaurant
  • -Express check-out
  • -Luggage storage
  • -Garden
  • -Meeting rooms