Iberostar Heritage Grand Mencey

Self Rated: 5.0 out of 5
Calle Doctor Jose Naveiras, 38, Santa Cruz De Tenerife, 38004, Spain
4.6 out of 5 rating 996 reviews TripAdvisor Rating: 4.6
Property Details

Property Location

With a stay at Iberostar Heritage Grand Mencey in Santa Cruz de Tenerife, you'll be within a 15-minute walk of Plaza de Espana and Rambla de Santa Cruz. This 5-star hotel is 8.4 mi (13.6 km) from Teresitas Beach and 0.7 mi (1.1 km) from Nuestra Senora del Pilar Parish.

Rooms

Make yourself at home in one of the 261 air-conditioned rooms featuring plasma televisions. Complimentary wired and wireless Internet access is available. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities

Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find a health club, an outdoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services.

Dining

Enjoy international cuisine at Los Menceyes, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Need to unwind? Take a break with a tasty beverage at one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Business, Other Amenities

Featured amenities include complimentary wired Internet access, a business center, and express check-in. This hotel has 9 meeting rooms available for events. Limited parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Rambla de Santa Cruz - 0.1 km / 0.1 mi
Garcia Sanabria Park - 0.1 km / 0.1 mi
Nuestra Senora del Pilar Parish - 0.6 km / 0.4 mi
Canarias Regional Military Museum - 0.6 km / 0.4 mi
Almeyda Military Museum - 0.6 km / 0.4 mi
Municipal Museum of Fine Arts - 0.9 km / 0.5 mi
San Francisco de Asis Parish - 0.9 km / 0.6 mi
Anaga Natural Park - 1 km / 0.6 mi
Plaza de Espana - 1.1 km / 0.7 mi
La Recova Art Center - 1.2 km / 0.7 mi
Guimera Theater - 1.2 km / 0.7 mi
Nuestra Senora de la Concepcion Church - 1.4 km / 0.8 mi
Plaza Iglesia - 1.4 km / 0.9 mi
La Naturaleza y El Hombre Museum - 1.5 km / 0.9 mi
Archeological Museum - 1.6 km / 1 mi

The preferred airport for Iberostar Heritage Grand Mencey is Santa Cruz de Tenerife (TFN-Tenerife North) - 14.1 km / 8.8 mi

Check-in time starts at 3pm. Check-out time is 11am.
Property Policies

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property requires full payment at check-in for all bookings where payment for the stay will be made on site instead of at the time of booking.

Important Information

Please note, there is important information about this property to know before you arrive.


  • Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

  • Contactless check-in and contactless check-out are available.

  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • The property affirms that it follows sanitization practices of Measures to reduce infection (Spain) guidelines.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 20 for adults and EUR 20 for children (approximately)
  • Nearby parking fee: EUR 12 per day
  • Facilities fee: EUR 18 per person, per day and includes use of: spa

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -Accessible bathroom
  • -In-room accessibility
  • -Banquet hall
  • -Multilingual staff
  • -Free wired Internet
  • -Roll-in shower
  • -Breakfast available (surcharge)
  • -Express check-in
  • -Express check-out
  • -Luggage storage
  • -24-hour front desk
  • -Free reception
  • -Concierge services
  • -Porter/bellhop
  • -Smoke-free property
  • -ATM/banking
  • -Terrace
  • -Free WiFi
  • -Outdoor pool
  • -Sauna
  • -Steam room
  • -Spa treatment room(s)
  • -Fitness facilities
  • -Health club
  • -Garden
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -Business center
  • -Conference center
  • -Reception hall
  • -Spa services on site
  • -Full-service spa
  • -Parking (limited spaces)
  • -Electric car charging station
  • -Number of bars/lounges - 2
  • -Number of restaurants - 4
  • -Wheelchair accessible (may have limitations)
  • -Number of meeting rooms - 9
  • -Elevator
  • -Distance from property (meters) - 20
  • -Wheelchair-accessible registration desk
  • -Wheelchair-accessible pool
  • -Wheelchair-accessible fitness center
  • -Wheelchair-accessible meeting spaces/business center
  • -Wheelchair-accessible spa
  • -Wheelchair-accessible path to elevator
  • -Handrails in stairways
  • -Visual alarms in hallways
  • -Wheelchair-accessible public washroom
  • -Wheelchair-accessible on-site restaurant
  • -Wheelchair-accessible lounge
  • -Well-lit path to entrance
  • -Stair-free path to entrance
  • -Wheelchair accessible parking
  • -Hiking/biking trails nearby
  • -Mountain biking nearby