Hotel Cielo

Self Rated: 3.0 out of 5
4th Street, between 5th and 10th Ave, Playa Del Carmen, 77710, Mexico
4.5 out of 5 rating 927 reviews TripAdvisor Rating: 4.5

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Property Details

Property Location

A stay at Hotel Cielo places you in the heart of Playa del Carmen, steps from Quinta Avenida and Playa del Carmen Main Beach. This hotel is 6.2 mi (10 km) from El Camaleon Golf Club and 7 mi (11.2 km) from Xcaret Eco Theme Park.

Rooms

Make yourself at home in one of the 18 individually decorated guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and a turndown service, and housekeeping is provided daily.

Amenities

Take in the views from a rooftop terrace and make use of amenities such as complimentary wireless Internet access and concierge services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Dining

Enjoy a satisfying meal at Carboncitos serving guests of Hotel Cielo. Cooked-to-order breakfasts are available for a fee.

Business, Other Amenities

Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Parties and events are allowed on site.  24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Important Information

Please note, there is important information about this property to know before you arrive.


Know Before You Go

  • This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

  • A resort fee is included in the total price displayed.
  • One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • No pets and no service animals are allowed at this property.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 80 and MXN 300 per person (approximately)
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes
 

The charges below are included in your overall room price:

  • Resort fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Features
  • -Restaurant
  • -Free WiFi
  • -Concierge services
  • -Breakfast available (surcharge)
  • -Multilingual staff
  • -Tours/ticket assistance
  • -Area shuttle (surcharge)
  • -Rooftop terrace
  • -Luggage storage
  • -Beach umbrellas
  • -Beach towels
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -Smoke-free property