Banyan Tree Mayakoba

Self Rated: 5.0 out of 5
Carretera Federal Chetumal, Puerto Juarez Km 298, Playa Del Carmen, 77710, Mexico
4.8 out of 5 rating 728 reviews TripAdvisor Rating: 4.8
Property Details

Property Location

Located in Playa del Carmen, Banyan Tree Mayakoba is by the ocean, within a 10-minute drive of El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. This 5-star resort is 5.2 mi (8.3 km) from Quinta Avenida and 6.4 mi (10.3 km) from Playa del Carmen Main Beach.

Rooms

Treat yourself to a stay in one of the 120 guestrooms, featuring private pools and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Digital programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 4 outdoor swimming pools. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and complimentary babysitting/childcare. The complimentary beach shuttle makes getting to the surf and sand a breeze.

Dining

Grab a bite at Saffron, one of the resort's 7 restaurants, or stay in and take advantage of the 24-hour room service. Wind down with a drink at one of the 3 bars/lounges or 2 poolside bars. Buffet breakfasts are available daily from 7 AM to 11:00 AM for a fee.

Business, Other Amenities

Featured amenities include a 24-hour business center, express check-in, and express check-out. Planning an event in Playa del Carmen? This resort has facilities measuring 10409 square feet (967 square meters), including conference space. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

El Camaleon Mayakoba Golf Course - 2 km / 1.3 mi
Grand Coral Golf Riviera Maya - 5.2 km / 3.2 mi
Tres Rios Ecopark - 5.7 km / 3.5 mi
28 de Julio Square - 7.6 km / 4.7 mi
Guadalupe Church - 8.2 km / 5.1 mi
Quinta Avenida - 8.3 km / 5.2 mi
Playa 88 - 8.4 km / 5.2 mi
Punta Esmeralda Beach - 8.9 km / 5.6 mi
Plaza Las Americas - 9.8 km / 6.1 mi
Mario Villanueva Stadium Madrid - 10.1 km / 6.3 mi
Mamitas Beach Club - 10.1 km / 6.3 mi
Playa del Carmen Main Beach - 10.3 km / 6.4 mi
Maroma Beach - 10.4 km / 6.5 mi
Quinta Alegría Shopping Mall - 10.6 km / 6.6 mi
Nuestra Senora del Carmen Catholic Church - 10.7 km / 6.6 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 50.9 km / 31.6 mi
Cozumel Intl. Airport (CZM) - 42.4 km / 26.4 mi

The preferred airport for Banyan Tree Mayakoba is Cancun Intl. Airport (CUN).

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

  • Extra-person charges may apply and vary depending on property policy

  • Government-issued photo identification and a credit card may be required at check-in for incidental charges

  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

  • This property accepts credit cards, debit cards, and cash

  • This property uses eco-friendly cleaning products

  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. The credit card used to book the reservation must be presented by the cardholder at check-in

Important Information

Please note, there is important information about this property to know before you arrive.


  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Personal protective equipment, including masks and gloves, will be available to guests.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Individually-wrapped food options are available through room service.

  • Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 900 and MXN 1000 per person (approximately)
  • Pet fee: MXN 1200 per accommodation, per stay

  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Clubhouse
  • -Wedding services
  • -Ballroom
  • -Accessible bathroom
  • -In-room accessibility
  • -Multilingual staff
  • -Free newspapers in lobby
  • -Computer station
  • -Snack bar/deli
  • -Breakfast available (surcharge)
  • -Express check-in
  • -Express check-out
  • -Luggage storage
  • -24-hour front desk
  • -Concierge services
  • -Porter/bellhop
  • -Smoke-free property
  • -ATM/banking
  • -Terrace
  • -Gift shops or newsstand
  • -Hair salon
  • -Free WiFi
  • -Children's pool
  • -Spa tub
  • -Sauna
  • -Steam room
  • -Spa treatment room(s)
  • -24-hour fitness facilities
  • -Health club
  • -Garden
  • -Barbecue grill(s)
  • -Picnic area
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -24-hour business center
  • -Conference space
  • -Free beach shuttle
  • -Tours/ticket assistance
  • -Pool umbrellas
  • -Full-service spa
  • -Pool sun loungers
  • -Free pool cabanas
  • -Beach towels
  • -Arcade/game room
  • -Golf course on site
  • -Free valet parking
  • -Books
  • -Beach sun loungers
  • -Games
  • -Beach umbrellas
  • -Number of bars/lounges - 3
  • -Outdoor tennis courts - 4
  • -Number of meeting rooms - 4
  • -Number of outdoor pools - 4
  • -Golf cart
  • -Number of poolside bars - 2
  • -Wheelchair accessible (may have limitations)
  • -Number of swim-up bars - 2
  • -Couples/private dining
  • -Private picnics
  • -Tasting room
  • -Pro shop
  • -Conference space size (meters) - 967
  • -Elevator
  • -Designer stores on site
  • -Golf caddy
  • -Number of restaurants - 7
  • -Airport transportation (surcharge)
  • -Indoor pool
  • -Babysitting or childcare (free)
  • -Tennis on site
  • -Golf clubs (equipment)
  • -Wheelchair-accessible registration desk
  • -Wheelchair-accessible fitness center
  • -Wheelchair-accessible meeting spaces/business center
  • -Wheelchair-accessible path to elevator
  • -Wheelchair-accessible on-site restaurant
  • -Wheelchair-accessible concierge desk
  • -Well-lit path to entrance
  • -Food and water bowls
  • -Lifeguard on site
  • -Secured parking
  • -Conference space size (feet) - 10409
  • -Eco-friendly cleaning products used
  • -Braille or raised signage
  • -Free bicycles on site