Sandos Caracol Eco Resort - All Inclusive

Self Rated: 4.0 out of 5
Carretera Cancún Chetumal Km. 295, Playa Del Carmen, 77710, Mexico
3.9 out of 5 rating 1268 reviews TripAdvisor Rating: 3.9
Property Details

Property Location

Located in Playa del Carmen, Sandos Caracol Eco Resort - All Inclusive is by the ocean, within a 15-minute drive of Grand Coral Golf Riviera Maya and Quinta Avenida. This 4-star property is 4.9 mi (7.9 km) from Quinta Alegría Shopping Mall and 5.2 mi (8.4 km) from 3D Museum of Wonders.

Rooms

Make yourself at home in one of the 956 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 5 spa tubs, and a nightclub. Additional features at this property include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite at one of the property's 9 restaurants. When you are in need of a refreshing drink, visit the swim-up bar or one of 10 bars/lounges, or 2 poolside bars.

Business, Other Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Punta Esmeralda Beach - 4.1 km / 2.5 mi
Playa 88 - 4.5 km / 2.8 mi
Quinta Avenida - 3 km / 1.9 mi
Grand Coral Golf Riviera Maya - 4.3 km / 2.7 mi
El Camaleon Mayakoba Golf Course - 5.9 km / 3.7 mi
28 de Julio Square - 6.8 km / 4.2 mi
Mamitas Beach Club - 7.4 km / 4.6 mi
Guadalupe Church - 7.6 km / 4.7 mi
Quinta Alegría Shopping Mall - 7.9 km / 4.9 mi
3D Museum of Wonders - 8.4 km / 5.2 mi
Plaza Las Americas - 8.5 km / 5.3 mi
Mario Villanueva Stadium Madrid - 9.3 km / 5.8 mi
Tres Rios Ecopark - 9.3 km / 5.8 mi
Playa del Carmen Main Beach - 9.5 km / 5.9 mi
Playa del Carmen Maritime Terminal - 9.5 km / 5.9 mi

The nearest airports are:
Cancun, Quintana Roo (CUN-Cancun Intl.) - 54.3 km / 33.7 mi
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 40.1 km / 24.9 mi

The preferred airport for Sandos Caracol Eco Resort - All Inclusive is Cancun, Quintana Roo (CUN-Cancun Intl.).

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.


Front desk staff will greet guests on arrival.

Important Information

Please note, there is important information about this property to know before you arrive.


  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

  • Only registered guests are allowed in the guestrooms.

You'll be asked to pay the following charges at the property:

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -In-room accessibility
  • -Multilingual staff
  • -Designated smoking areas
  • -Shopping on site
  • -Snack bar/deli
  • -24-hour front desk
  • -Concierge services
  • -Porter/bellhop
  • -ATM/banking
  • -Terrace
  • -Gift shops or newsstand
  • -Hair salon
  • -Free WiFi
  • -Children's pool
  • -Spa treatment room(s)
  • -Fitness facilities
  • -Health club
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -Free self parking
  • -Swim-up bar
  • -Tours/ticket assistance
  • -Pool umbrellas
  • -Spa services on site
  • -Full-service spa
  • -Turkish bath/Hammam
  • -Pool sun loungers
  • -Billiards or pool table
  • -Free water park access
  • -Free valet parking
  • -Beach sun loungers
  • -Beach umbrellas
  • -Number of outdoor pools - 3
  • -Sauna
  • -Steam room
  • -Beach towels
  • -Waterslide
  • -Garden
  • -Outdoor tennis courts - 2
  • -Nightclub
  • -Number of poolside bars - 2
  • -Number of spa tubs - 5
  • -Coffee/tea in common areas
  • -Number of restaurants - 9
  • -Number of bars/lounges - 10
  • -Luggage storage
  • -Airport transportation (surcharge)
  • -Tennis on site
  • -Meeting rooms
  • -Wheelchair accessible – no
  • -Upper floors accessible by stairs only
  • -Wheelchair accessible parking