Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Self Rated: 4.5 out of 5
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, 77710, Mexico
4.3 out of 5 rating 265 reviews TripAdvisor Rating: 4.3
Property Details

Property Location

When you stay at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive in Puerto Aventuras, you'll be next to a golf course, within a 15-minute drive of Xpu-ha Beach and Ecopark Kantun Chi. This 4.5-star property is 9.2 mi (14.8 km) from Xcaret Eco Theme Park and 9.2 mi (14.8 km) from Xplor Theme Park.

Rooms

Make yourself at home in one of the 577 air-conditioned rooms featuring private spa tubs and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 3 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Toro, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. Relax with a refreshing drink from the swim-up bar or one of the 7 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.

Business, Other Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Puerto Aventuras Golf Club - 2.3 km / 1.4 mi
Puerto Aventuras Marina - 2.9 km / 1.8 mi
CEDAM Museum - 3 km / 1.8 mi
Oasis Beach - 3.3 km / 2.1 mi
Kantenah Lagoon - 4.1 km / 2.6 mi
Chac Mol Cenote - 4.7 km / 2.9 mi
Ecopark Kantun Chi - 5 km / 3.1 mi
Cenote Cristalino - 7.6 km / 4.7 mi
Chikinha Cenote - 8.8 km / 5.5 mi
Xpu-ha Beach - 9.2 km / 5.7 mi
Taj Mahal Cenote - 11.8 km / 7.3 mi
Xcaret Eco Theme Park - 14.8 km / 9.2 mi
Xplor Theme Park - 14.8 km / 9.2 mi
Paseo del Carmen - 20 km / 12.4 mi
Quinta Avenida - 20.3 km / 12.6 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 75.5 km / 46.9 mi
Cozumel Intl. Airport (CZM) - 37.4 km / 23.2 mi

The preferred airport for Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive is Cancun Intl. Airport (CUN).

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

  • Extra-person charges may apply and vary depending on property policy

  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

  • This property accepts credit cards, debit cards, and cash

  • Safety features at this property include a smoke detector

Front desk staff will greet guests on arrival.

Important Information

Please note, there is important information about this property to know before you arrive.


  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Contactless check-out is available.

  • This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 90.00 per room (roundtrip)
  • Pet fee: USD 150 per pet, per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Clubhouse
  • -Tennis on site
  • -Free self parking
  • -In-room accessibility
  • -Roll-in shower
  • -Accessible bathroom
  • -Free WiFi
  • -Wedding services
  • -Dry cleaning/laundry service
  • -Porter/bellhop
  • -24-hour front desk
  • -Garden
  • -Spa tub
  • -Gift shops or newsstand
  • -Concierge services
  • -ATM/banking
  • -Hair salon
  • -Business center
  • -Free breakfast
  • -Fitness facilities
  • -Grocery/convenience store
  • -Free newspapers in lobby
  • -Television in common areas
  • -Luggage storage
  • -Spa treatment room(s)
  • -Multilingual staff
  • -Terrace
  • -Conference center
  • -Airport transportation (surcharge)
  • -Designated smoking areas
  • -Waterslide
  • -Tours/ticket assistance
  • -Meeting rooms
  • -Full-service spa
  • -Beach towels
  • -Spa services on site
  • -Pool sun loungers
  • -Pool umbrellas
  • -Free valet parking
  • -Billiards or pool table
  • -Nightclub
  • -Karaoke
  • -Free water park access
  • -Swim-up bar
  • -Beach umbrellas
  • -Beach sun loungers
  • -On private beach
  • -Number of coffee shops/cafes - 2
  • -Number of outdoor pools - 3
  • -Outdoor tennis courts - 2
  • -Number of bars/lounges - 7
  • -Number of restaurants - 9
  • -Couples/private dining
  • -Proposal/romance packages available
  • -Wheelchair accessible (may have limitations)
  • -Elevator
  • -Wheelchair-accessible registration desk
  • -Wheelchair-accessible concierge desk
  • -Food and water bowls