Viceroy Riviera Maya

Self Rated: 5.0 out of 5
Playa Xcalacoco Frac 7, Playa Del Carmen, 77710, Mexico
4.7 out of 5 rating 287 reviews TripAdvisor Rating: 4.7
Property Details

Property Location

When you stay at Viceroy Riviera Maya in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course. This 5-star resort is 4.5 mi (7.3 km) from Quinta Avenida and 5.2 mi (8.3 km) from Mamitas Beach Club.

Rooms

Treat yourself to a stay in one of the 41 guestrooms, featuring private plunge pools and flat-screen televisions. Rooms have private furnished patios. Wired and wireless Internet access is complimentary, while DVD players and satellite programming provide entertainment. Conveniences include safes and complimentary newspapers, as well as phones with free local calls.

Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a spa tub. This resort also features complimentary wireless Internet access, concierge services, and gift shops/newsstands. Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Dining

All-inclusive rates are available at this resort. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Coral Grill and Bar, one of the resort's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage.

Business, Other Amenities

Featured amenities include complimentary wired Internet access, limo/town car service, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Punta Esmeralda Beach - 3 km / 1.9 mi
Grand Coral Golf Riviera Maya - 3.5 km / 2.2 mi
Playa 88 - 3.5 km / 2.2 mi
Quinta Avenida - 4.4 km / 2.7 mi
Guadalupe Church - 4.6 km / 2.9 mi
El Camaleon Mayakoba Golf Course - 5 km / 3.1 mi
28 de Julio Square - 5.8 km / 3.6 mi
Plaza Las Americas - 8 km / 5 mi
Mario Villanueva Stadium Madrid - 8.2 km / 5.1 mi
Mamitas Beach Club - 8.3 km / 5.2 mi
Playa del Carmen Main Beach - 8.5 km / 5.3 mi
Nuestra Senora del Carmen Catholic Church - 8.9 km / 5.5 mi
Tres Rios Ecopark - 9 km / 5.6 mi
Calle Corazón - 9.1 km / 5.6 mi
Central Square - 9.1 km / 5.6 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 53.3 km / 33.1 mi
Cozumel Intl. Airport (CZM) - 41 km / 25.5 mi

The preferred airport for Viceroy Riviera Maya is Cancun Intl. Airport (CUN).

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property.

  • Contactless check-out is available.

  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.


Front desk staff will greet guests on arrival. 24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Children 12 years old and younger are not permitted at this property.

You'll be asked to pay the following charges at the property:

  • Sanitation services: USD 1.36 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 302 per vehicle (roundtrip)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night

  • Service animals are exempt from fees
  • Rollaway bed fee: USD 150.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -In-room accessibility
  • -Multilingual staff
  • -Library
  • -Free newspapers in lobby
  • -Free wired Internet
  • -Limo or Town Car service available
  • -Bar/lounge
  • -Snack bar/deli
  • -Poolside bar
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -Concierge services
  • -Porter/bellhop
  • -Smoke-free property
  • -Terrace
  • -Gift shops or newsstand
  • -Hair salon
  • -Free WiFi
  • -Outdoor pool
  • -Spa tub
  • -Spa treatment room(s)
  • -Health club
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -Area shuttle (surcharge)
  • -Tours/ticket assistance
  • -Spa services on site
  • -Full-service spa
  • -Beach sun loungers
  • -Beach umbrellas
  • -Valet parking (surcharge)
  • -Sauna
  • -Steam room
  • -Beach towels
  • -Garden
  • -Free beach cabanas
  • -Wheelchair accessible (may have limitations)
  • -Couples/private dining
  • -Proposal/romance packages available
  • -Beach bar
  • -Number of restaurants - 2
  • -Airport transportation (surcharge)
  • -Wheelchair-accessible registration desk
  • -Wheelchair-accessible on-site restaurant