Hard Rock Hotel Riviera Maya - All Inclusive

Self Rated: 4.5 out of 5
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, 77710, Mexico
4.4 out of 5 rating 942 reviews TripAdvisor Rating: 4.4
Property Details

Property Location

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is within a 10-minute drive of Puerto Aventuras Marina and Ecopark Kantun Chi. This 4.5-star property is 4.3 mi (6.9 km) from Chac Mol Cenote and 5.7 mi (9.1 km) from Xpu-ha Beach.

Rooms

Make yourself at home in one of the 1264 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. After dipping into one of the 2 outdoor swimming pools, you can spend some time at the private beach. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at The Market, one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafés. Relax with a refreshing drink from the poolside bar or one of the 7 bars/lounges. A complimentary full breakfast is served daily from 7 AM to 11:30 AM.

Business, Other Amenities

Featured amenities include a business center, express check-in, and express check-out. Planning an event in Puerto Aventuras? This property has facilities measuring 87823 square feet (8159 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Puerto Aventuras Golf Club - 2.3 km / 1.4 mi
Puerto Aventuras Marina - 2.8 km / 1.8 mi
CEDAM Museum - 2.9 km / 1.8 mi
Oasis Beach - 3.2 km / 2 mi
Kantenah Lagoon - 4.1 km / 2.5 mi
Chac Mol Cenote - 4.7 km / 2.9 mi
Ecopark Kantun Chi - 4.9 km / 3.1 mi
Cenote Cristalino - 7.6 km / 4.7 mi
Chikinha Cenote - 8.7 km / 5.4 mi
Xpu-ha Beach - 9.1 km / 5.7 mi
Taj Mahal Cenote - 11.8 km / 7.3 mi
Xcaret Eco Theme Park - 14.7 km / 9.1 mi
Xplor Theme Park - 15.3 km / 9.5 mi
Paseo del Carmen - 20 km / 12.4 mi
Quinta Avenida - 20.2 km / 12.6 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 75.5 km / 46.9 mi
Cozumel Intl. Airport (CZM) - 36.9 km / 22.9 mi

The preferred airport for Hard Rock Hotel Riviera Maya - All Inclusive is Cancun Intl. Airport (CUN).

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

  • Extra-person charges may apply and vary depending on property policy

  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

  • This property accepts credit cards, debit cards, and cash

  • Safety features at this property include a smoke detector

  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Contactless check-in and contactless check-out are available.

  • The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per room (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Clubhouse
  • -Wedding services
  • -Accessible bathroom
  • -In-room accessibility
  • -Multilingual staff
  • -Designated smoking areas
  • -Television in common areas
  • -Computer station
  • -Shopping on site
  • -Roll-in shower
  • -Snack bar/deli
  • -Free breakfast
  • -Poolside bar
  • -Express check-in
  • -Express check-out
  • -Luggage storage
  • -24-hour front desk
  • -Concierge services
  • -Porter/bellhop
  • -ATM/banking
  • -Terrace
  • -Gift shops or newsstand
  • -Grocery/convenience store
  • -Hair salon
  • -Free WiFi
  • -Airport transportation
  • -Children's pool
  • -Spa tub
  • -Sauna
  • -Steam room
  • -Spa treatment room(s)
  • -Fitness facilities
  • -Garden
  • -Dry cleaning/laundry service
  • -Free self parking
  • -Business center
  • -Conference space
  • -Conference center
  • -Designated smoking areas (fines apply)
  • -Swim-up bar
  • -Tours/ticket assistance
  • -Spa services on site
  • -Full-service spa
  • -Beach towels
  • -Babysitting or childcare (surcharge)
  • -Arcade/game room
  • -Children's club (free)
  • -Billiards or pool table
  • -Nightclub
  • -Free valet parking
  • -Meeting rooms
  • -On private beach
  • -Number of coffee shops/cafes - 2
  • -Beach umbrellas
  • -Number of outdoor pools - 2
  • -Outdoor tennis courts - 2
  • -Wheelchair accessible (may have limitations)
  • -Number of bars/lounges - 7
  • -Golf lessons with a pro
  • -Elevator
  • -Conference space size (feet) - 87823
  • -Conference space size (meters) - 8159
  • -Coffee/tea in common areas
  • -Number of restaurants - 9
  • -Airport transportation (surcharge)
  • -Supervised childcare/activities (surcharge)
  • -Tennis on site
  • -Golf clubs (equipment)
  • -Wheelchair-accessible registration desk
  • -Wheelchair-accessible concierge desk
  • -Wheelchair accessible parking
  • -Hiking/biking trails nearby