Portola Hotel & Spa at Monterey Bay

Self Rated: 4.0 out of 5
Two Portola Plaza, Monterey, CA, 93940, United States of America
4.0 out of 5 rating 2824 reviews TripAdvisor Rating: 4.0

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Property Details

Property Location

With a stay at Portola Hotel & Spa at Monterey Bay in Monterey (Old Monterey), you'll be steps from Maritime Museum and 4 minutes by foot from Fisherman's Wharf. This 4-star resort is 0.7 mi (1.1 km) from Dennis the Menace Park and 1.5 mi (2.3 km) from Monterey Bay Aquarium.

Rooms

Make yourself at home in one of the 379 guestrooms featuring refrigerators and LCD televisions. Your pillowtop bed comes with premium bedding. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.

Amenities

Pamper yourself with a visit to the spa, which offers body treatments and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a 24-hour fitness center, and bicycles to rent. This resort also features wireless Internet access (surcharge), concierge services, and gift shops/newsstands. If you'd like to spend the day shopping, you can hop on the complimentary shuttle.

Dining

Enjoy Californian cuisine at Jacks Monterey, one of the resort's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are available daily from 6 AM to 11 AM for a fee.

Business, Other Amenities

Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Monterey? This resort has 60000 square feet (5574 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.

Check-in time starts at 4pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Important Information

Please note, there is important information about this property to know before you arrive.


Know Before You Go

  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

  • Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 5.95 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per night (rates may vary)
  • Self parking fee: USD 20.00 per day (in/out privileges)
  • Valet parking fee: USD 23.00 per day (in/out privileges)
  • Extended parking fee: USD 25 per night
  • Pet fee: USD 50 per accommodation, per night (maximum USD 100 per stay)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Conference space
  • -Spa treatment room(s)
  • -Full-service spa
  • -Accessible bathroom
  • -In-room accessibility
  • -Roll-in shower
  • -Elevator/lift
  • -Hair salon
  • -ATM/banking
  • -Concierge services
  • -Gift shops or newsstand
  • -Shopping on site
  • -WiFi (surcharge)
  • -Free shopping center shuttle
  • -Breakfast available (surcharge)
  • -Coffee shop or café
  • -Spa services on site
  • -Multilingual staff
  • -Business center
  • -Porter/bellhop
  • -Dry cleaning/laundry service
  • -Wedding services
  • -Tours/ticket assistance
  • -Self parking (surcharge)
  • -Valet parking (surcharge)
  • -Luggage storage
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -24-hour fitness facilities
  • -Express check-out
  • -Smoke-free property
  • -Outdoor pool
  • -Long-term parking (surcharge)