Ocean Maya Royale All Inclusive Adults Only

Self Rated: 4.0 out of 5
Carretera Federal Chetumal, km. 299, Playa Del Carmen, 77710, Mexico
4.1 out of 5 rating 942 reviews TripAdvisor Rating: 4.1
Property Details

Property Location

When you stay at Ocean Maya Royale All Inclusive Adults Only in Playa del Carmen, you'll be on the beach, within a 10-minute drive of Tres Rios Ecopark and El Camaleon Mayakoba Golf Course. This 4-star property is 5 mi (8.1 km) from Maroma Beach and 6.4 mi (10.3 km) from Quinta Avenida.

Rooms

Make yourself at home in one of the 320 air-conditioned rooms featuring minibars and LCD televisions. Rooms have private furnished balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.

Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional amenities at this property include complimentary wireless Internet access, concierge services, and gift shops/newsstands.

Dining

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at La Hacienda, one of the property's 6 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Relax with a refreshing drink at the bar/lounge, the poolside bar, or one of 5 bars/lounges.

Business, Other Amenities

Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 2012 square feet (187 square meters) of space consisting of conference space and a meeting room. Free valet parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Tres Rios Ecopark - 1.1 km / 0.7 mi
El Camaleon Mayakoba Golf Course - 2.7 km / 1.7 mi
Maroma Beach - 8.1 km / 5 mi
Grand Coral Golf Riviera Maya - 8.2 km / 5.1 mi
Quinta Avenida - 10.3 km / 6.4 mi
28 de Julio Square - 10.8 km / 6.7 mi
Guadalupe Church - 11.2 km / 7 mi
Playa 88 - 11.7 km / 7.3 mi
El Manglar Golf Course - 12 km / 7.4 mi
Punta Esmeralda Beach - 12 km / 7.5 mi
Plaza Las Americas - 12.9 km / 8 mi
Mamitas Beach Club - 13.2 km / 8.2 mi
Mario Villanueva Stadium Madrid - 13.3 km / 8.3 mi
Playa del Carmen Main Beach - 13.4 km / 8.3 mi
Nuestra Senora del Carmen Catholic Church - 13.8 km / 8.6 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 48.5 km / 30.1 mi
Cozumel Intl. Airport (CZM) - 45.5 km / 28.3 mi

The preferred airport for Ocean Maya Royale All Inclusive Adults Only is Cancun Intl. Airport (CUN).

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival.

Important Information

Please note, there is important information about this property to know before you arrive.


  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

  • A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December.

  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

  • Children 18 years old and younger are not permitted at this adults-only property.

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Personal protective equipment, including masks and gloves, will be available to guests.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Contactless check-out is available.

  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Each guestroom is kept vacant for a minimum of 24 between bookings.

  • The property affirms that it adheres to the European Holiday Home Association (EHHA - Europe) sanitization guidelines.

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

The charges below are included in your overall room price:


  • New Year's Eve gala dinner fee

  • Christmas Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out fee: MXN 650 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -Ballroom
  • -Accessible bathroom
  • -In-room accessibility
  • -Banquet hall
  • -Multilingual staff
  • -Computer station
  • -Shopping on site
  • -Bar/lounge
  • -Coffee shop or café
  • -Poolside bar
  • -Luggage storage
  • -24-hour front desk
  • -Concierge services
  • -Porter/bellhop
  • -Smoke-free property
  • -ATM/banking
  • -Terrace
  • -Gift shops or newsstand
  • -Hair salon
  • -Free WiFi
  • -Spa tub
  • -Sauna
  • -Spa treatment room(s)
  • -Fitness facilities
  • -Garden
  • -Dry cleaning/laundry service
  • -Free self parking
  • -Conference space
  • -One meeting room
  • -Swim-up bar
  • -Tours/ticket assistance
  • -Pool umbrellas
  • -Spa services on site
  • -Full-service spa
  • -Outdoor tennis court
  • -Free valet parking
  • -Number of outdoor pools - 2
  • -Number of bars/lounges - 5
  • -Conference space size (meters) - 187
  • -Conference space size (feet) - 2012
  • -Coffee/tea in common areas
  • -Number of restaurants - 6
  • -Tennis on site
  • -Wheelchair accessible – no
  • -No elevator (single level property)
  • -Wheelchair accessible parking