Iberostar Quetzal All Inclusive

Self Rated: 3.5 out of 5
Avenida Xaman Ha Lote Hotelero No. 2, Playa Del Carmen, 77710, Mexico
4.3 out of 5 rating 921 reviews TripAdvisor Rating: 4.3
Property Details

Property Location

With a stay at Iberostar Quetzal All Inclusive in Playa del Carmen (Playacar), you'll be a 3-minute drive from Playacar Golf Club and 6 minutes from Quinta Avenida. This all-inclusive property is 1.9 mi (3 km) from Playa del Carmen Main Beach and 1.9 mi (3 km) from Playa del Carmen Maritime Terminal.

Rooms

Make yourself at home in one of the 350 air-conditioned rooms featuring free minibar items and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.

Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a sauna, and a fitness center. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Japanese cuisine at Bonsai Restaurant, one of the property's 3 restaurants, or stay in and take advantage of the room service (during limited hours). When you are in need of a refreshing drink, visit the beach bar or one of 7 bars/lounges, or 3 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Business, Other Amenities

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Free valet parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Plaza Paraiso - 2.6 km / 1.6 mi
Paseo del Carmen - 2.6 km / 1.6 mi
Playacar Golf Club - 2.7 km / 1.7 mi
Quinta Avenida - 2.8 km / 1.7 mi
Playa del Carmen Maritime Terminal - 2.9 km / 1.8 mi
Playa del Carmen Main Beach - 2.9 km / 1.8 mi
Yucatek Divers - 3.1 km / 1.9 mi
3D Museum of Wonders - 3.4 km / 2.1 mi
Central Square - 3.5 km / 2.2 mi
Nuestra Senora del Carmen Catholic Church - 3.7 km / 2.3 mi
Calle Corazón - 3.7 km / 2.3 mi
Quinta Alegría Shopping Mall - 3.9 km / 2.4 mi
Mamitas Beach Club - 4.1 km / 2.6 mi
Pier Navega - 4.2 km / 2.6 mi
Mario Villanueva Stadium Madrid - 4.5 km / 2.8 mi

The nearest airports are:
Cancun Intl. Airport (CUN) - 60.9 km / 37.8 mi
Cozumel Intl. Airport (CZM) - 33.7 km / 21 mi

The preferred airport for Iberostar Quetzal All Inclusive is Cancun Intl. Airport (CUN).

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

Important Information

Please note, there is important information about this property to know before you arrive.


  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Contactless check-in and contactless check-out are available.

  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • The property affirms that it follows sanitization practices of No guidelines.

  • The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

You'll be asked to pay the following charges at the property:


  • A tax is imposed by the city: MXN 26 per accommodation, per night

  • Sanitation services: MXN 25.35

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -Accessible bathroom
  • -In-room accessibility
  • -Multilingual staff
  • -Shopping on site
  • -Free breakfast
  • -Luggage storage
  • -24-hour front desk
  • -Concierge services
  • -Smoke-free property
  • -Gift shops or newsstand
  • -Hair salon
  • -Free WiFi
  • -Children's pool
  • -Sauna
  • -Spa treatment room(s)
  • -Fitness facilities
  • -Garden
  • -Dry cleaning/laundry service
  • -Free self parking
  • -Conference space
  • -Tours/ticket assistance
  • -Pool umbrellas
  • -Spa services on site
  • -Full-service spa
  • -Pool sun loungers
  • -Beach towels
  • -Babysitting or childcare (surcharge)
  • -Children's club (free)
  • -Children's club
  • -Billiards or pool table
  • -Free valet parking
  • -Meeting rooms
  • -Beach sun loungers
  • -Number of restaurants - 3
  • -Beach umbrellas
  • -Number of outdoor pools - 4
  • -Wheelchair accessible (may have limitations)
  • -Number of bars/lounges - 7
  • -Number of poolside bars - 3
  • -Proposal/romance packages available
  • -Beach bar
  • -Supervised childcare/activities (free)
  • -Tennis on site
  • -Wheelchair-accessible registration desk
  • -Wheelchair-accessible concierge desk