Moon Palace Cancún - All Inclusive

Self Rated: 4.5 out of 5
Carretera Federal 307, KM 340 Chetumal - Cancun, Cancun, 77500, Mexico
4.2 out of 5 rating 976 reviews TripAdvisor Rating: 4.2
Property Details

Property Location

Located in Cancun, Moon Palace Cancún - All Inclusive is by the ocean, within a 15-minute drive of Costa Occidental de Isla Mujeres National Park and Xoximilco. This 4.5-star property is 12.2 mi (19.6 km) from Delfines Beach and 8 mi (12.8 km) from Ventura Park Cancun.

Rooms

Make yourself at home in one of the 2058 air-conditioned rooms featuring minibars and Smart televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 10 outdoor swimming pools. This property also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Tratoria , one of the property's 14 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 3 coffee shops/cafés. When you are in need of a refreshing drink, visit the swim-up bar or one of 9 bars/lounges, or 5 poolside bars.

Business, Other Amenities

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Costa Occidental de Isla Mujeres National Park - 0.5 km / 0.3 mi
Xoximilco - 4.5 km / 2.8 mi
Cancun Country Club - 11.2 km / 7 mi
Ventura Park Cancun - 12.8 km / 8 mi
Playa Coral - 13.1 km / 8.2 mi
Cancún Underwater Museum (Punta Nizuc) - 16.8 km / 10.5 mi
Crococun Zoo - 17.3 km / 10.8 mi
Parish of the Risen Christ - 18.4 km / 11.5 mi
Petempich Bay - 18.8 km / 11.7 mi
Delfines Beach - 19.6 km / 12.2 mi
Hospiten Hospital - 21.1 km / 13.1 mi
Museo Maya Trailhead - 21.3 km / 13.3 mi
Galenia Hospital - 21.4 km / 13.3 mi
Sanctuary of Hope and Time Capsule - 21.4 km / 13.3 mi
Dubai Palace Casino - 21.5 km / 13.4 mi

The preferred airport for Moon Palace Cancún - All Inclusive is Cancun Intl. Airport (CUN) - 12.3 km / 7.6 mi

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

  • Extra-person charges may apply and vary depending on property policy

  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

  • This property accepts credit cards; cash is not accepted

  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Important Information

Please note, there is important information about this property to know before you arrive.


  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

  • No pets and no service animals are allowed at this property.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property.

  • Personal protective equipment, including masks and gloves, will be available to guests.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Contactless check-out is available.

  • Individually-wrapped food options are available through room service.

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Features
  • -Wedding services
  • -Banquet hall
  • -Multilingual staff
  • -Designated smoking areas
  • -Free newspapers in lobby
  • -Shopping on site
  • -Roll-in shower
  • -Snack bar/deli
  • -Express check-out
  • -Luggage storage
  • -24-hour front desk
  • -Concierge services
  • -Porter/bellhop
  • -ATM/banking
  • -Terrace
  • -Grocery/convenience store
  • -Hair salon
  • -Free WiFi
  • -Airport transportation
  • -Children's pool
  • -Sauna
  • -Steam room
  • -Spa treatment room(s)
  • -24-hour fitness facilities
  • -Fitness facilities
  • -Waterslide
  • -Garden
  • -Dry cleaning/laundry service
  • -Free self parking
  • -Business center
  • -Conference center
  • -Swim-up bar
  • -Tours/ticket assistance
  • -Pool umbrellas
  • -Rooftop terrace
  • -Spa services on site
  • -Full-service spa
  • -Turkish bath/Hammam
  • -Pool sun loungers
  • -Beach towels
  • -Babysitting or childcare (surcharge)
  • -Arcade/game room
  • -Children's club (free)
  • -Billiards or pool table
  • -Golf course on site
  • -Nightclub
  • -Meeting rooms
  • -Beach sun loungers
  • -Beach umbrellas
  • -Outdoor tennis courts - 2
  • -Number of coffee shops/cafes - 3
  • -Number of outdoor pools - 10
  • -Number of poolside bars - 5
  • -Number of restaurants - 14
  • -Elevator
  • -Number of bars/lounges - 9
  • -Airport transportation (surcharge)
  • -Pool cabanas (surcharge)
  • -Supervised childcare/activities (free)
  • -Tennis on site
  • -Wheelchair accessible – no