Hotel Hacienda de Castilla

Self Rated: 3.0 out of 5
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, 77524, Mexico
3.5 out of 5 rating 591 reviews TripAdvisor Rating: 3.5
Property Details

Property Location

With a stay at Hotel Hacienda de Castilla, you'll be centrally located in Cancun, within a 10-minute drive of Market 28 and Dubai Palace Casino. This hotel is 2.7 mi (4.4 km) from Las Americas Cancun Mall and 5.2 mi (8.4 km) from Dolphin Discovery.

Rooms

Make yourself at home in one of the 43 air-conditioned rooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

Amenities

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and a television in a common area.

Dining

Enjoy Mexican cuisine at La Hija de Villa, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Full breakfasts are available daily from 7:00 AM to noon for a fee.

Business, Other Amenities

Featured amenities include express check-out, complimentary newspapers in the lobby, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Séptimo Día Adventist Church - 0.3 km / 0.2 mi
Mercado 23 - 1.1 km / 0.7 mi
Benito Juarez Municipal Building - 1.7 km / 1 mi
Cristo Rey Church - 1.8 km / 1.1 mi
Las Palapas Park - 1.9 km / 1.2 mi
PlayCity Casino - 2.1 km / 1.3 mi
Gran Puerto Pier - 2.2 km / 1.4 mi
Ceviche Square - 2.2 km / 1.4 mi
Market 28 - 2.3 km / 1.4 mi
Puerto Cancun Golf Course - 2.3 km / 1.4 mi
Fernando Toro Valenzuela Stadium - 2.4 km / 1.5 mi
Puerto Cancun Marina Town Center - 2.9 km / 1.8 mi
Cancun Cultural House - 3.2 km / 2 mi
Plaza Las Americas - 3.3 km / 2.1 mi
La Sagrada Familia Parish - 3.4 km / 2.1 mi

The preferred airport for Hotel Hacienda de Castilla is Cancun Intl. Airport (CUN) - 19.3 km / 12 mi

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


  • No onsite parking is available.
  • Safety features at this property include a fire extinguisher and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • Contactless check-out is available.

  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. 24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. Guests with dietary restrictions or food allergies should contact this property in advance.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.06 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: MXN 90 for adults and MXN 65 for children (approximately)
  • Airport shuttle fee: MXN 1000 per room (roundtrip)
  • Pet fee: MXN 100 per pet, per night
  • Early check-in fee: MXN 250 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -In-room accessibility
  • -Accessible bathroom
  • -Free WiFi
  • -Express check-out
  • -24-hour front desk
  • -Safe-deposit box at front desk
  • -Breakfast available (surcharge)
  • -Outdoor pool
  • -Restaurant
  • -Bar/lounge
  • -Free newspapers in lobby
  • -Television in common areas
  • -Luggage storage
  • -Multilingual staff
  • -One meeting room
  • -Airport transportation (surcharge)
  • -Designated smoking areas
  • -Children's pool
  • -Tours/ticket assistance
  • -Wheelchair accessible – no