Hotel Hacienda de Castilla

Self Rated: 3.0 out of 5
Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, 77524, Mexico
3.5 out of 5 rating 227 reviews TripAdvisor Rating: 3.5

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Property Details

Property Location

With a stay at Hotel Hacienda de Castilla, you'll be centrally located in Cancun, just a 4-minute walk from Séptimo Día Adventist Church and 14 minutes by foot from Mercado 23. This hotel is 9.3 mi (15 km) from La Isla Shopping Mall and 13 mi (20.9 km) from El Rey Ruins.

Rooms

Make yourself at home in one of the 43 air-conditioned rooms featuring LED televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include desks and blackout drapes/curtains, as well as phones with free local calls.

Amenities

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless Internet access and a television in a common area.

Dining

Enjoy Mexican cuisine at La Hija de Villa, a restaurant which features a bar, or stay in and take advantage of the room service (during limited hours). Breakfast is available for a fee.

Business, Other Amenities

Featured amenities include a 24-hour business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. 24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements. Guests with dietary restrictions or food allergies should contact this property in advance. Contact the property using the information on the reservation confirmation received after booking.

Important Information

Please note, there is important information about this property to know before you arrive.


Know Before You Go

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: MXN 75 per person (approximately)
  • Airport shuttle fee: MXN 1000 per room (roundtrip)
  • Pet fee: MXN 100 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:


  • Christmas Eve (24 December) Gala Dinner per adult: MXN 400.00

  • Christmas Eve (24 December) Gala Dinner per child: MXN 350.00 (from 4 to 11 years old)

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Features
  • -Children's pool
  • -Restaurant
  • -One meeting room
  • -Accessible bathroom
  • -In-room accessibility
  • -Free WiFi
  • -Bar/lounge
  • -Free newspapers in lobby
  • -Airport transportation (surcharge)
  • -Breakfast available (surcharge)
  • -Multilingual staff
  • -Designated smoking areas
  • -Billiards or pool table
  • -Tours/ticket assistance
  • -Free self parking
  • -Luggage storage
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -Express check-out
  • -24-hour business center
  • -Express check-in
  • -Outdoor pool
  • -Television in common areas