SureStay Hotel by Best Western San Antonio Northeast

Self Rated: 2.0 out of 5
3821 N Pan Am Expy (IH-35N), San Antonio, TX, 78219, United States of America
3.4 out of 5 rating 524 reviews TripAdvisor Rating: 3.4
Property Details

Property Location

When you stay at SureStay Hotel by Best Western San Antonio Northeast in San Antonio, you'll be near the airport, within a 15-minute walk of Fort Sam Houston and Splashtown. This hotel is 0.6 mi (1 km) from Joint Base San Antonio and 2.4 mi (3.8 km) from AT&T Center.


Make yourself at home in one of the 55 air-conditioned rooms featuring refrigerators and flat-screen televisions. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms feature shower/tub combinations with rainfall showerheads and complimentary toiletries. Conveniences include safes and microwaves, and housekeeping is provided daily.


Make use of convenient amenities such as complimentary wireless Internet access, concierge services, and a vending machine.

Business, Other Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.


Distances are displayed to the nearest 0.1 mile and kilometer.

Splashtown - 0.6 km / 0.4 mi
Fort Sam Houston - 1 km / 0.6 mi
Joint Base San Antonio - 1 km / 0.6 mi
Brooke Army Medical Center - 1 km / 0.6 mi
AT&T Center - 4.2 km / 2.6 mi
Willow Springs Golf Course - 4.5 km / 2.8 mi
Freeman Coliseum - 4.8 km / 3 mi
Pearl District - 6.7 km / 4.2 mi
San Antonio Museum of Art - 6.7 km / 4.2 mi
Historic Brackenridge Golf Course - 7 km / 4.4 mi
The DoSeum - 7.5 km / 4.7 mi
Kiddie Park - 7.6 km / 4.7 mi
Alamo - 7.6 km / 4.7 mi
Tobin Center for the Performing Arts - 7.8 km / 4.9 mi
San Antonio Majestic Theater - 7.9 km / 4.9 mi

The preferred airport for SureStay Hotel by Best Western San Antonio Northeast is San Antonio Intl. Airport (SAT) - 17.5 km / 10.9 mi

Check-in time starts at 4pm. Check-out time is 11am.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Important Information

Please note, there is important information about this property to know before you arrive.

  • For details on Best Western's privacy policy, visit

You'll be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

  • Breakage deposit: USD 150.00 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 1.00 per stay (rates may vary)
  • In-room safe fee: USD 1.50 per stay

  • Crib (infant bed) fee: USD 15.0 per night

  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • -Free self parking
  • -In-room accessibility
  • -Accessible bathroom
  • -Free WiFi
  • -Smoke-free property
  • -Dry cleaning/laundry service
  • -24-hour front desk
  • -Safe-deposit box at front desk
  • -Laundry facilities
  • -Concierge services
  • -Business center
  • -Free RV, bus, truck parking
  • -Free newspapers in lobby
  • -Vending machine
  • -Wheelchair accessible (may have limitations)
  • -Wheelchair accessible parking
  • -Braille or raised signage
  • -Wheelchair-accessible van parking
  • -Well-lit path to entrance
  • -Stair-free path to entrance
  • -Upper floors accessible by stairs only