JW Marriott Cancun Resort & Spa

Self Rated: 4.5 out of 5
Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, 77500, Mexico
4.5 out of 5 rating 4917 reviews TripAdvisor Rating: 4.5

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Property Details

Property Location

Located in Cancun (Hotel Zone), JW Marriott Cancun Resort & Spa is within a 10-minute drive of La Isla Shopping Mall and El Rey Ruins. This 4.5-star resort is 3.5 mi (5.7 km) from Delfines Beach and 0.3 mi (0.5 km) from Ballenas Beach.

Rooms

Make yourself at home in one of the 448 air-conditioned rooms featuring minibars and LED televisions. Rooms have private balconies. Cable programming provides entertainment, and wired and wireless Internet access is available for a surcharge. Bathrooms have complimentary toiletries and hair dryers.

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional amenities at this resort include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining

Grab a bite at Sedona Grill, one of the resort's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Buffet breakfasts are available for a fee.

Business, Other Amenities

Featured amenities include complimentary wired Internet access, a business center, and express check-in. Event facilities at this resort consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. 24-hour airport shuttle service is available. Contact the property in advance to make arrangements. Guests who book a minimum 3-night stay in a Club 91 room type will receive roundtrip airport transportation and must contact the hotel directly at least 48 hours prior to arrival with their flight details to arrange pick up. For more details, please contact the property using the information on the reservation confirmation received after booking.

Important Information

Please note, there is important information about this property to know before you arrive.


Know Before You Go

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 28 per person (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 18.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Renovations and Closures
The property will be renovating from 16 April 2018 to 15 December 2018 (completion date subject to change). The following areas are affected:

  • Select guestrooms
The property will be renovating from 25 February 2019 to 24 June 2019 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Features
  • -Children's pool
  • -Sauna
  • -Swim-up bar
  • -Conference space
  • -Full-service spa
  • -Accessible bathroom
  • -In-room accessibility
  • -Free WiFi
  • -Babysitting or childcare
  • -Elevator/lift
  • -Free newspapers in lobby
  • -Supervised childcare/activities
  • -Hair salon
  • -Concierge services
  • -Gift shops or newsstand
  • -Shopping on site
  • -Airport transportation (surcharge)
  • -Breakfast available (surcharge)
  • -Laundry facilities
  • -Spa tub
  • -Garden
  • -Poolside bar
  • -Coffee shop or café
  • -Spa services on site
  • -Multilingual staff
  • -Business center
  • -Porter/bellhop
  • -Dry cleaning/laundry service
  • -Steam room
  • -Wedding services
  • -Children's club
  • -Tours/ticket assistance
  • -Tennis on site
  • -Outdoor tennis court
  • -Free self parking
  • -Free valet parking
  • -Rooftop terrace
  • -Babysitting or childcare (surcharge)
  • -Children's club (surcharge)
  • -Supervised childcare/activities (surcharge)
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -24-hour fitness facilities
  • -Express check-out
  • -Smoke-free property
  • -Express check-in
  • -Indoor pool
  • -Free wired Internet