The Ritz-Carlton, Cancun

Self Rated: 5.0 out of 5
Retorno del Rey No. 36, Cancun, 77500, Mexico

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Property Details

Property Location

With a stay at The Ritz-Carlton, Cancun in Avenida Kukulkan (Hotel Zone), you'll be a 4-minute drive from La Isla Shopping Mall and 6 minutes from El Rey Ruins. This 5-star resort is 3.9 mi (6.2 km) from Delfines Beach and 0.1 mi (0.1 km) from Ballenas Beach.

Rooms

Make yourself at home in one of the 365 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private balconies or patios. 42-inch LCD televisions with pay movies provide entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a sauna. This resort also features wireless Internet access (surcharge), concierge services, and babysitting/childcare (surcharge).

Dining

Grab a bite at The Club Grill, one of the resort's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11:30 AM for a fee.

Business, Other Amenities

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Avenida Kukulkan? This resort has 290626 square feet (27000 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy. Government-issued photo identification and a credit card are required at check-in for incidental charges. Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. 24-hour airport shuttle service is available. Contact the property in advance to get details.

Important Information

Please note, there is important information about this property to know before you arrive.


Know Before You Go

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 35.00 for adults and USD 17.50 for children (approximately)
  • Fee for in-room wireless Internet: USD 18 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18 per day (rates may vary)
  • Airport shuttle fee: USD 150 per vehicle (roundtrip)
  • Valet parking fee: USD 20 per night
  • Rollaway bed fee: USD 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Mandatory Fees and Taxes

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 40.00 per accommodation, per night
The resort fee includes:

  • Children's club/arcade access

  • Shuttle service

  • Business center/computer access

  • Internet access

  • Phone calls

  • In-room coffee

  • Valet parking

  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Features
  • -Children's pool
  • -Sauna
  • -Conference space
  • -Parking (limited spaces)
  • -Spa treatment room(s)
  • -Full-service spa
  • -Accessible bathroom
  • -In-room accessibility
  • -Babysitting or childcare
  • -Elevator/lift
  • -Fitness facilities
  • -Free newspapers in lobby
  • -Hair salon
  • -Concierge services
  • -Gift shops or newsstand
  • -Shopping on site
  • -Airport transportation (surcharge)
  • -WiFi (surcharge)
  • -Free pool cabanas
  • -Breakfast available (surcharge)
  • -Laundry facilities
  • -Spa tub
  • -Poolside bar
  • -Coffee shop or café
  • -Spa services on site
  • -Multilingual staff
  • -Business center
  • -Porter/bellhop
  • -Dry cleaning/laundry service
  • -Limo or Town Car service available
  • -Steam room
  • -Wedding services
  • -Children's club
  • -Tours/ticket assistance
  • -Tennis on site
  • -Conference center
  • -Beach bar
  • -Valet parking (surcharge)
  • -Computer station
  • -Luggage storage
  • -Beach umbrellas
  • -Beach cabanas (surcharge)
  • -Pool sun loungers
  • -Beach towels
  • -Babysitting or childcare (surcharge)
  • -Children's club (surcharge)
  • -Supervised childcare/activities (surcharge)
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -Smoke-free property
  • -Pool umbrellas
  • -Coffee/tea in common areas