The Ritz-Carlton, Cancun

Self Rated: 5.0 out of 5
Retorno del Rey No. 36, Cancun, 77500, Mexico
4.6 out of 5 rating 1364 reviews TripAdvisor Rating: 4.6

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Property Details

Property Location

With a stay at The Ritz-Carlton, Cancun in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Luxury Avenue Shopping Mall and Aquaworld. This 5-star resort is 1.2 mi (1.9 km) from Cancun Interactive Aquarium and 2.7 mi (4.4 km) from El Rey Ruins.

Rooms

Make yourself at home in one of the 365 air-conditioned rooms featuring iPod docking stations and minibars. Rooms have private balconies or patios. 42-inch LCD televisions with pay movies provide entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a sauna. This resort also features wireless Internet access (surcharge), concierge services, and gift shops/newsstands.

Dining

Grab a bite at Casitas, one of the resort's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 11:30 AM for a fee.

Business, Other Amenities

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Cancun? This resort has facilities measuring 290626 square feet (27000 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Ballenas Beach - 0.1 km / 0.1 mi
Marlin Beach - 0.6 km / 0.4 mi
Luxury Avenue Shopping Mall - 0.9 km / 0.5 mi
Kukulcan Plaza Shopping Mall - 1.1 km / 0.7 mi
Aquaworld - 1.4 km / 0.9 mi
Tequila Museum - 1.9 km / 1.2 mi
Cancun Interactive Aquarium - 1.9 km / 1.2 mi
Yamil Lu'um Archaeological Zone - 2.1 km / 1.3 mi
La Isla Shopping Mall - 2.2 km / 1.3 mi
Maya Cancun Museum - 2.5 km / 1.6 mi
Isla Dorada - 2.9 km / 1.8 mi
Chac Mool Beach - 3.5 km / 2.2 mi
Delfines Beach - 3.8 km / 2.4 mi
El Rey Ruins - 4.4 km / 2.8 mi
Forum Beach - 4.8 km / 3 mi

The preferred airport for The Ritz-Carlton, Cancun is Cancun, Quintana Roo (CUN-Cancun Intl.) - 18.4 km / 11.5 mi

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 50 per accommodation, per night
The resort fee includes:

  • Fitness center access

  • Business center/computer access

  • Internet access

  • Valet parking

  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 36 for adults and USD 18 for children (approximately)
  • Fee for in-room wireless Internet: USD 18.00 per day (rates may vary)
  • Fee for in-room wired Internet: USD 18.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 18.00 per day (rates may vary)
  • Airport shuttle fee: USD 150.00 per vehicle (roundtrip)
  • Valet parking fee: USD 20.00 per night
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -Accessible bathroom
  • -In-room accessibility
  • -Multilingual staff
  • -Free newspapers in lobby
  • -Computer station
  • -Limo or Town Car service available
  • -Shopping on site
  • -Breakfast available (surcharge)
  • -Coffee shop or café
  • -Poolside bar
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -Concierge services
  • -Porter/bellhop
  • -Smoke-free property
  • -Terrace
  • -Gift shops or newsstand
  • -Hair salon
  • -Spa tub
  • -Spa treatment room(s)
  • -Fitness facilities
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -Business center
  • -Conference space
  • -Conference center
  • -Tours/ticket assistance
  • -Pool umbrellas
  • -Full-service spa
  • -Pool sun loungers
  • -Free pool cabanas
  • -Parking (limited spaces)
  • -Beach cabanas (surcharge)
  • -Number of bars/lounges - 2
  • -Beach umbrellas
  • -Number of outdoor pools - 3
  • -WiFi (surcharge)
  • -Valet parking (surcharge)
  • -Sauna
  • -Steam room
  • -Beach towels
  • -Garden
  • -Outdoor tennis courts - 3
  • -Wheelchair accessible (may have limitations)
  • -Couples/private dining
  • -Conference space size (meters) - 27000
  • -Art gallery on site
  • -Elevator
  • -Conference space size (feet) - 290626
  • -Designer stores on site
  • -Coffee/tea in common areas
  • -Beach bar
  • -Number of restaurants - 8
  • -Luggage storage
  • -Airport transportation (surcharge)
  • -Supervised childcare/activities (surcharge)
  • -Tennis on site
  • -Meeting rooms
  • -Wheelchair-accessible pool
  • -Wheelchair-accessible fitness center
  • -Wheelchair-accessible meeting spaces/business center
  • -Wheelchair-accessible spa
  • -Wheelchair-accessible on-site restaurant
  • -Wheelchair accessible path of travel
  • -Wheelchair accessible parking