Mercure London Heathrow Hotel

Self Rated: 4.0 out of 5
Shepiston Lane, Hayes, UB3 1LP, United Kingdom
3.5 out of 5 rating 1314 reviews TripAdvisor Rating: 3.5
Property Details

Property Location

With a stay at Mercure London Heathrow Hotel in Hayes (Hillingdon), you'll be a 2-minute drive from Stockley Park and 7 minutes from Brunel University. This 4-star hotel is 7.9 mi (12.7 km) from Twickenham Stadium and 8.5 mi (13.8 km) from Windsor Castle.

Rooms

Make yourself at home in one of the 184 guestrooms featuring refrigerators and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.

Amenities

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and concierge services. This hotel also features wedding services and a television in a common area.

Dining

Enjoy a meal at the restaurant or snacks in the coffee shop/café. The hotel also offers room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available for a fee.

Business, Other Amenities

Featured amenities include a business center, limo/town car service, and express check-out. This hotel has 6 meeting rooms available for events. Guests may use a roundtrip airport shuttle for a surcharge, and self parking (subject to charges) is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Stockley Park - 1.8 km / 1.1 mi
Brunel University - 6.4 km / 4 mi
Ealing Broadway Shopping Center - 10.6 km / 6.6 mi
Syon Park - 11.6 km / 7.2 mi
Bushy Park - 12.7 km / 7.9 mi
Twickenham Stadium - 12.7 km / 7.9 mi
Kempton Racecourse - 12.9 km / 8 mi
Royal Botanic Gardens, Kew - 13.7 km / 8.5 mi
Windsor Castle - 13.8 km / 8.5 mi
University of West London - 13.9 km / 8.6 mi
Eton College - 14.1 km / 8.7 mi
Hampton Court - 14.9 km / 9.3 mi
Chiswick House - 14.9 km / 9.3 mi
Pinewood Studios - 15.6 km / 9.7 mi
London Designer Outlet - 16.6 km / 10.3 mi

The nearest airports are:
London (LHR-Heathrow) - 4.7 km / 2.9 mi
London (LGW-Gatwick) - 69.5 km / 43.2 mi

The preferred airport for Mercure London Heathrow Hotel is London (LHR-Heathrow).

Check-in time starts at 2pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Personal protective equipment, including masks and gloves, will be available to guests.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Contactless check-in and contactless check-out are available.

  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • The property affirms that it follows sanitization practices of Bureau Veritas (Accor Hotels) guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

Important Information

Please note, there is important information about this property to know before you arrive.


  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

You'll be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: GBP 10.00 per person (approximately)
  • Self parking fee: GBP 12.50 per day
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Rollaway bed fee: GBP 15.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -In-room accessibility
  • -Accessible bathroom
  • -Free WiFi
  • -Wedding services
  • -Smoke-free property
  • -Dry cleaning/laundry service
  • -Porter/bellhop
  • -24-hour front desk
  • -Safe-deposit box at front desk
  • -Laundry facilities
  • -Breakfast available (surcharge)
  • -Conference space
  • -Concierge services
  • -Bar/lounge
  • -Business center
  • -Fitness facilities
  • -Free newspapers in lobby
  • -Television in common areas
  • -Coffee/tea in common areas
  • -Self parking (surcharge)
  • -Limo or Town Car service available
  • -Multilingual staff
  • -Coffee shop or café
  • -Conference center
  • -Airport transportation (surcharge)
  • -Parking (limited spaces)
  • -Number of meeting rooms - 6
  • -Restaurant
  • -Express check-out
  • -Luggage storage
  • -Elevator
  • -Assistive listening devices available
  • -Wheelchair accessible – no
  • -Stair-free path to entrance