Ascott Waterplace Surabaya

Self Rated: 4.5 out of 5
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, 60126, Indonesia
4.5 out of 5 rating 342 reviews TripAdvisor Rating: 4.5
Property Details

Property Location

Located in Surabaya, Ascott Waterplace Surabaya is in a state park, a 2-minute drive from Pakuwon Mall and 10 minutes from Surabaya Zoo. This 4.5-star aparthotel is 5.1 mi (8.2 km) from Surabaya Town Square and 7.4 mi (11.9 km) from World Trade Centre.

Rooms

Make yourself at home in one of the 182 air-conditioned rooms featuring kitchenettes with refrigerators and ovens. LED televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and desks.

Amenities

Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities including a waterslide and a fitness center. Additional amenities at this Art Deco aparthotel include complimentary wireless Internet access, concierge services, and a hair salon.

Dining

Enjoy a meal at the restaurant, or stay in and take advantage of the aparthotel's room service (during limited hours).

Business, Other Amenities

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This aparthotel has 2 meeting rooms available for events. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Pakuwon Mall - 0.6 km / 0.4 mi
Ciputra Waterpark - 6.5 km / 4 mi
Ciputra Golf Club - 6.8 km / 4.2 mi
Ciputra World Mall - 7 km / 4.4 mi
Surabaya Town Square - 8.2 km / 5.1 mi
Mpu Tantular Museum - 8.6 km / 5.4 mi
Surabaya Zoo - 8.8 km / 5.5 mi
BG Junction - 10.1 km / 6.3 mi
Tunjungan Plaza - 10.8 km / 6.7 mi
Joko Dolog Statue - 11.2 km / 7 mi
Grahadi - 11.4 km / 7.1 mi
Sharp Bamboo Monument - 11.5 km / 7.1 mi
Surabaya Plaza Shopping Mall - 11.6 km / 7.2 mi
Submarine Monument (Monumen Kapal Selam) - 11.7 km / 7.3 mi
World Trade Centre - 11.9 km / 7.4 mi

The preferred airport for Ascott Waterplace Surabaya is Surabaya (SUB-Juanda) - 23 km / 14.3 mi

Check-in time starts at 2pm. Check-out time is 11am.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking. Heating is not provided. Onsite parties or group events are strictly prohibited. Safety features at this property include a fire extinguisher and a smoke detector.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

  • Individually-wrapped food options are available for breakfast.


To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. 24-hour airport shuttle service is available on request. 24-hour train station shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property offers transfers from the airport and train station (surcharges may apply). Guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.

You'll be asked to pay the following charges at the property:

  • Deposit: IDR 500000 per stay

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 350000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 350000.00 (one-way), (from 1 to 12 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: IDR 570370.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Accessible bathroom
  • -Multilingual staff
  • -Free newspapers in lobby
  • -Computer station
  • -Restaurant
  • -Luggage storage
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -Concierge services
  • -Smoke-free property
  • -ATM/banking
  • -Terrace
  • -Grocery/convenience store
  • -Hair salon
  • -Free WiFi
  • -Airport transportation
  • -Children's pool
  • -Fitness facilities
  • -Waterslide
  • -Garden
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -24-hour business center
  • -Train station pickup (surcharge)
  • -Train station drop-off (surcharge)
  • -Swimming pool
  • -Tours/ticket assistance
  • -Free pool cabanas
  • -Children's club (free)
  • -Parking (limited spaces)
  • -Number of outdoor pools - 2
  • -Number of meeting rooms - 2
  • -Wheelchair accessible (may have limitations)
  • -Shopping mall on site
  • -Elevator
  • -Airport transportation (surcharge)
  • -Wheelchair-accessible registration desk
  • -Wheelchair-accessible concierge desk
  • -Wheelchair accessible parking