Ambassador at Grand Velas All Inclusive

Self Rated: 5.0 out of 5
Carretera Cancun Tulum Km. 62, Municipio de Solidaridad, Playa Del Carmen, 77710, Mexico
4.6 out of 5 rating 21 reviews TripAdvisor Rating: 4.6

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Property Details

Property Location

A stay at Ambassador at Grand Velas All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. This 5-star property is 4.1 mi (6.6 km) from Tres Rios Ecopark.

Rooms

Make yourself at home in one of the 195 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Rooms have private furnished balconies or patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and designer toiletries.

Amenities

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, 4 spa tubs, and a sauna. Additional features at this property include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.

Dining

This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy regional cuisine at Chaka, one of the property's 8 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.

Business, Other Amenities

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Playa del Carmen? This property has 91548 square feet (8505 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

El Camaleon Mayakoba Golf Course - 3 km / 1.9 mi
Grand Coral Golf Riviera Maya - 4.4 km / 2.7 mi
Tres Rios Ecopark - 6.6 km / 4.1 mi
28 de Julio Square - 7.6 km / 4.7 mi
Guadalupe Church - 8.4 km / 5.2 mi
Punta Esmeralda Beach - 8.5 km / 5.3 mi
Playa 88 - 8.7 km / 5.4 mi
Quinta Avenida - 9.1 km / 5.7 mi
Plaza Las Americas - 9.4 km / 5.8 mi
Mario Villanueva Stadium Madrid - 10.1 km / 6.3 mi
Mamitas Beach Club - 10.1 km / 6.3 mi
Playa del Carmen Main Beach - 10.3 km / 6.4 mi
Nuestra Senora del Carmen Catholic Church - 10.7 km / 6.7 mi
Central Square - 10.9 km / 6.8 mi
Pier Navega - 11 km / 6.8 mi

The preferred airport for Ambassador at Grand Velas All Inclusive is Cancun, Quintana Roo (CUN-Cancun Intl.) - 49.8 km / 30.9 mi

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


  • No onsite parking is available.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. Additional fees apply for connecting/adjoining rooms and are subject to availability. For more details, please contact the property using the information on the reservation confirmation received after booking.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • No pets and no service animals are allowed at this property.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 140 per vehicle (one-way)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -Accessible bathroom
  • -In-room accessibility
  • -Banquet hall
  • -Multilingual staff
  • -Designated smoking areas
  • -Free newspapers in lobby
  • -Computer station
  • -Limo or Town Car service available
  • -Free use of nearby fitness center
  • -Shopping on site
  • -Roll-in shower
  • -Snack bar/deli
  • -24-hour front desk
  • -Free reception
  • -Concierge services
  • -Porter/bellhop
  • -ATM/banking
  • -Terrace
  • -Gift shops or newsstand
  • -Hair salon
  • -Free WiFi
  • -Children's pool
  • -Fitness facilities
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -Free self parking
  • -Business center
  • -Conference space
  • -Conference center
  • -Area shuttle (surcharge)
  • -Free beach shuttle
  • -Tours/ticket assistance
  • -Pool umbrellas
  • -Spa services on site
  • -Full-service spa
  • -Pool sun loungers
  • -Babysitting or childcare (surcharge)
  • -Arcade/game room
  • -Children's club (free)
  • -Billiards or pool table
  • -Beach sun loungers
  • -Beach umbrellas
  • -Number of outdoor pools - 3
  • -Number of spa tubs - 4
  • -Sauna
  • -Steam room
  • -Beach towels
  • -Garden
  • -Picnic area
  • -Ballroom
  • -Free beach cabanas
  • -Infant/toddler toys
  • -Children's games
  • -Children's toys
  • -Number of bars/lounges - 6
  • -Number of poolside bars - 3
  • -Number of swim-up bars - 3
  • -Number of beach bars - 2
  • -Meeting rooms - 32
  • -Elevator
  • -Conference space size (feet) - 91548
  • -Conference space size (meters) - 8505
  • -Free grocery shopping service
  • -Number of restaurants - 8
  • -Luggage storage
  • -Airport transportation (surcharge)
  • -Indoor pool
  • -Supervised childcare/activities (free)
  • -Wheelchair accessible path of travel
  • -Wheelchair accessible parking
  • -Braille or raised signage