Krystal Urban Cancun

Self Rated: 3.5 out of 5
Avenida Sayil Mza.1 Lote 4C-07 Sm. 4A, Cancun, 77500, Mexico
3.9 out of 5 rating 655 reviews TripAdvisor Rating: 3.9

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Property Details

Property Location

A stay at Krystal Urban Cancun places you in the heart of Cancun, within a 5-minute drive of Plaza Las Americas and Las Plazas Outlet Cancun. This hotel is 8.1 mi (13 km) from Cancun Interactive Aquarium and 8.1 mi (13.1 km) from La Isla Shopping Mall.


Make yourself at home in one of the 246 air-conditioned rooms featuring flat-screen televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers.


Head down to the water and enjoy a day at the private beach, or take advantage of other recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access and concierge services. The complimentary beach shuttle makes getting to the surf and sand a breeze.


Enjoy a meal at Restaurant Aquamarina, or stay in and take advantage of the hotel's room service (during limited hours). Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 7 AM to 11 AM for a fee.

Business, Other Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. This hotel has 9 meeting rooms available for events. A shuttle from the hotel to the airport is complimentary (available on request).


Distances are displayed to the nearest 0.1 mile and kilometer.

Plaza Las Americas - 0.8 km / 0.5 mi
Amerimed Hospital - 0.9 km / 0.6 mi
Malecon Americas Shopping Mall - 0.9 km / 0.6 mi
Royal Yak Casino and Sports Book - 1.1 km / 0.7 mi
Dubai Palace Casino - 1.2 km / 0.8 mi
Ceviche Square - 1.3 km / 0.8 mi
Hospiten Hospital - 1.5 km / 0.9 mi
Cancun Cultural House - 1.7 km / 1 mi
Benito Juarez Municipal Building - 1.8 km / 1.1 mi
Plaza Nichupte Shopping Mall - 2 km / 1.2 mi
Las Palapas Park - 2 km / 1.3 mi
Cristo Rey Church - 2.1 km / 1.3 mi
Galenia Hospital - 2.1 km / 1.3 mi
Market 28 - 2.2 km / 1.3 mi
Beto Avila Baseball Stadium - 2.2 km / 1.4 mi

The preferred airport for Krystal Urban Cancun is Cancun, Quintana Roo (CUN-Cancun Intl.) - 16.8 km / 10.5 mi

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Noise-free guestrooms cannot be guaranteed.

Airport shuttle service is available on request from 9:00 AM to 7:00 PM. Fees may apply. Contact the property in advance to get details.

Important Information

Please note, there is important information about this property to know before you arrive.

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.30 per accommodation, per night

  • Sanitation services: USD 1.35 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 12 for adults and USD 6 for children (approximately)
  • Self parking fee: USD 2 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • -Free airport transportation - drop-off
  • -Free WiFi
  • -Smoke-free property
  • -Dry cleaning/laundry service
  • -24-hour front desk
  • -Poolside bar
  • -Laundry facilities
  • -Breakfast available (surcharge)
  • -Concierge services
  • -Outdoor pool
  • -Bar/lounge
  • -Business center
  • -Fitness facilities
  • -Free newspapers in lobby
  • -Self parking (surcharge)
  • -Terrace
  • -Free beach shuttle
  • -Private beach nearby
  • -Number of meeting rooms - 9
  • -Restaurant
  • -Luggage storage
  • -Garden
  • -Elevator
  • -Wheelchair accessible path of travel
  • -Wheelchair accessible parking