Grand Mercure Auckland

Self Rated: 4.5 out of 5
8 Customs Street, Auckland, 1707, New Zealand
4.3 out of 5 rating 516 reviews TripAdvisor Rating: 4.3
Property Details

Property Location

Grand Mercure Auckland is centrally located in Auckland, a 4-minute walk from Auckland Ferry Terminal and 10 minutes by foot from Sky Tower. This 4.5-star hotel is 0.6 mi (1 km) from Auckland Town Hall and 0.7 mi (1.1 km) from University of Auckland.

Rooms

Make yourself at home in one of the 207 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature designer toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities

Enjoy recreation amenities such as a fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless Internet access, concierge services, and a banquet hall.

Dining

Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's 24-hour room service. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are served on weekdays from 6 AM to 10:30 AM and on weekends from 6 AM to 11 AM for a fee.

Business, Other Amenities

Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Queen Street Shopping District - 0.1 km / 0.1 mi
La Cigale Market at Britomart - 0.1 km / 0.1 mi
Britomart Transport Centre - 0.1 km / 0.1 mi
Queens Wharf - 0.2 km / 0.1 mi
High Street - 0.3 km / 0.2 mi
Auckland Ferry Terminal - 0.3 km / 0.2 mi
New Zealand National Maritime Museum - 0.5 km / 0.3 mi
Auckland Art Gallery - 0.6 km / 0.4 mi
Princes Wharf - 0.7 km / 0.4 mi
Viaduct Harbour - 0.8 km / 0.5 mi
SkyCity Casino - 0.8 km / 0.5 mi
Albert Park - 0.8 km / 0.5 mi
Sky Tower - 0.8 km / 0.5 mi
The Civic - 0.8 km / 0.5 mi
Auckland Central City Library - 0.9 km / 0.5 mi

The preferred airport for Grand Mercure Auckland is Auckland Intl. Airport (AKL) - 28 km / 17.4 mi

Check-in time starts at 2pm. Check-out time is 11am.
Property Policies

  • Extra-person charges may apply and vary depending on property policy

  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

  • This property accepts credit cards; cash is not accepted

  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Important Information

Please note, there is important information about this property to know before you arrive.


  • Parking height restrictions apply.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

  • Personal protective equipment, including masks and gloves, will be available to guests.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

  • Contactless check-out is available.

  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Enhanced food service safety measures are in place.

You'll be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 35 per person (approximately)
  • Self parking fee: NZD 30 per day
  • Valet parking fee: NZD 45 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Offsite parking discounted rates available
  • -In-room accessibility
  • -Accessible bathroom
  • -Free WiFi
  • -Smoke-free property
  • -Dry cleaning/laundry service
  • -Express check-out
  • -Porter/bellhop
  • -24-hour front desk
  • -Safe-deposit box at front desk
  • -Laundry facilities
  • -Breakfast available (surcharge)
  • -Concierge services
  • -Restaurant
  • -Bar/lounge
  • -Business center
  • -Fitness facilities
  • -Free newspapers in lobby
  • -Luggage storage
  • -Computer station
  • -Valet parking (surcharge)
  • -Self parking (surcharge)
  • -Multilingual staff
  • -Banquet hall
  • -Terrace
  • -Conference center
  • -Library
  • -Meeting rooms
  • -Wheelchair accessible (may have limitations)
  • -Elevator
  • -Assistive listening devices available
  • -Wheelchair-accessible registration desk
  • -Wheelchair-accessible on-site restaurant
  • -Wheelchair-accessible concierge desk