Grand Hyatt Playa Del Carmen Resort

Self Rated: 5.0 out of 5
1a Avenida esquina Calle 26, Colonia Centro, Playa Del Carmen, 77710, Mexico
4.5 out of 5 rating 3172 reviews TripAdvisor Rating: 4.5
Property Details

Property Location

With a stay at Grand Hyatt Playa Del Carmen Resort, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 10-minute walk of Mamitas Beach Club. This 5-star hotel is 1.5 mi (2.5 km) from Playa del Carmen Maritime Terminal and 7.1 mi (11.4 km) from Xcaret Eco Theme Park.

Rooms

Make yourself at home in one of the 314 guestrooms featuring iPod docking stations and minibars. Rooms have private furnished balconies. Wired and wireless Internet access is complimentary, while 47-inch flat-screen televisions with cable programming provide entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a steam room, and a 24-hour fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining

Enjoy international cuisine at The Grill at 1 26, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with a refreshing drink from the poolside bar or one of the 3 bars/lounges. Full breakfasts are available daily for a fee.

Business, Other Amenities

Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Quinta Avenida - 0.1 km / 0.1 mi
Quinta Alegría Shopping Mall - 0.5 km / 0.3 mi
Mario Villanueva Stadium Madrid - 0.5 km / 0.3 mi
Playa del Carmen Main Beach - 0.6 km / 0.4 mi
Pier Navega - 0.6 km / 0.4 mi
Calle Corazón - 0.7 km / 0.4 mi
Mamitas Beach Club - 0.7 km / 0.4 mi
Nuestra Senora del Carmen Catholic Church - 0.9 km / 0.6 mi
3D Museum of Wonders - 1 km / 0.6 mi
Central Square - 1.2 km / 0.8 mi
Yucatek Divers - 1.5 km / 0.9 mi
Playa del Carmen Maritime Terminal - 1.6 km / 1 mi
Paseo del Carmen - 1.7 km / 1.1 mi
Guadalupe Church - 2.4 km / 1.5 mi
Playa 88 - 2.5 km / 1.5 mi

The nearest airports are:
Cancun, Quintana Roo (CUN-Cancun Intl.) - 55.8 km / 34.7 mi
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 35.2 km / 21.9 mi

The preferred airport for Grand Hyatt Playa Del Carmen Resort is Cancun, Quintana Roo (CUN-Cancun Intl.).

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


  • Minimum Spring Break check-in age is 21 years old.

  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Guests must contact this property in advance to reserve cribs/infant beds. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom. This property accepts MXN currency only for all onsite payments, including incidentals.
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.For more details, please contact the property using the information on the booking confirmation. Guests must indicate the correct number of guests, including children and infants, at the time of booking. Extra-person fees apply for more than 2 guests per room and are collected at the property.

Important Information

Please note, there is important information about this property to know before you arrive.


  • Pool access available from 8:00 AM to 8:00 PM.

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • Parking height restrictions apply.

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 35.00 per accommodation, per night
The resort fee includes:

  • Fitness center access

  • Newspaper

  • In-room coffee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for full breakfast: USD 30 per person (approximately)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 100 per pet, per stay

  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 55.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -Accessible bathroom
  • -In-room accessibility
  • -Designated smoking areas
  • -Free newspapers in lobby
  • -Shopping on site
  • -Roll-in shower
  • -Breakfast available (surcharge)
  • -Coffee shop or café
  • -Poolside bar
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -Concierge services
  • -Porter/bellhop
  • -Terrace
  • -Hair salon
  • -Free WiFi
  • -Children's pool
  • -Spa treatment room(s)
  • -24-hour fitness facilities
  • -Dry cleaning/laundry service
  • -Swimming pool
  • -Tours/ticket assistance
  • -Pool umbrellas
  • -Spa services on site
  • -Full-service spa
  • -Pool sun loungers
  • -Babysitting or childcare (surcharge)
  • -Arcade/game room
  • -Children's club (surcharge)
  • -Beach cabanas (surcharge)
  • -Beach sun loungers
  • -Number of restaurants - 3
  • -Beach umbrellas
  • -Number of bars/lounges - 3
  • -Valet parking (surcharge)
  • -Steam room
  • -Beach towels
  • -Garden
  • -Ballroom
  • -Number of outdoor pools - 4
  • -Wheelchair accessible (may have limitations)
  • -Elevator
  • -Coffee/tea in common areas
  • -Luggage storage
  • -Express check-in
  • -Express check-out
  • -Pool cabanas (surcharge)
  • -Supervised childcare/activities (surcharge)
  • -Meeting rooms
  • -Wheelchair-accessible registration desk
  • -Wheelchair-accessible fitness center
  • -Wheelchair-accessible meeting spaces/business center
  • -Wheelchair-accessible public washroom
  • -Wheelchair-accessible on-site restaurant
  • -Wheelchair-accessible concierge desk
  • -Wheelchairs available on site
  • -Wheelchair accessible path of travel
  • -Wheelchair accessible parking