JEN Singapore Orchardgateway by Shangri-La

Self Rated: 4.0 out of 5
277 Orchard Road, Singapore, 238858, Singapore
4.5 out of 5 rating 2938 reviews TripAdvisor Rating: 4.5
Property Details

Property Location

A stay at JEN Singapore Orchardgateway by Shangri-La places you in the heart of Singapore, a 4-minute drive from Orchard Central and 9 minutes from National Museum of Singapore. This 4-star hotel is 2.2 mi (3.6 km) from Peranakan Museum.

Rooms

Make yourself at home in one of the 499 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.

Amenities

Take advantage of recreational opportunities offered, including a 24-hour health club, an outdoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).

Dining

Stop by Makan at Jen for lunch, dinner, or brunch, where this restaurant specializes in international cuisine. Dining is also available at the coffee shop/café, and 24-hour room service is provided. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.

Business, Other Amenities

Featured amenities include a computer station, express check-in, and express check-out. Planning an event in Singapore? This hotel has facilities measuring 452 square feet (42 square meters), including conference space. Free self parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Orchard Road - 0.3 km / 0.2 mi
Centrepoint - 0.4 km / 0.3 mi
Orchard Central - 0.4 km / 0.3 mi
Takashimaya Shopping Centre - 0.6 km / 0.4 mi
The Paragon - 0.7 km / 0.4 mi
Plaza Singapura - 0.7 km / 0.4 mi
Lucky Plaza - 0.9 km / 0.6 mi
Fort Canning Park - 1.1 km / 0.7 mi
ION Orchard - 1.2 km / 0.7 mi
Mount Elizabeth Medical Center - 1.2 km / 0.8 mi
Robertson Quay - 1.3 km / 0.8 mi
National Museum of Singapore - 1.3 km / 0.8 mi
Far East Plaza - 1.4 km / 0.9 mi
Singapore Management University - 1.4 km / 0.9 mi
Royal Thai Embassy - 1.5 km / 0.9 mi

The nearest airports are:
Singapore (SIN-Changi) - 23.9 km / 14.8 mi
Singapore (XSP-Seletar) - 16.3 km / 10.1 mi
Johor Bahru (JHB-Senai Intl.) - 69.4 km / 43.1 mi

The preferred airport for JEN Singapore Orchardgateway by Shangri-La is Singapore (SIN-Changi).

Check-in time starts at 2pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Personal protective equipment, including masks and gloves, will be available to guests.

  • Contactless check-in and contactless check-out are available.

  • Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • The property affirms that it follows sanitization practices of SG Clean (Singapore) guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Important Information

Please note, there is important information about this property to know before you arrive.


  • Pool access available from 6:00 AM to 11:00 PM.

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • No pets and no service animals are allowed at this property.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 35.31 for adults and SGD 17.66 for children (approximately)
  • Rollaway bed fee: SGD 105.93 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -In-room accessibility
  • -Designated smoking areas
  • -Free newspapers in lobby
  • -Computer station
  • -Breakfast available (surcharge)
  • -Coffee shop or café
  • -Poolside bar
  • -Safe-deposit box at front desk
  • -24-hour front desk
  • -Concierge services
  • -Porter/bellhop
  • -Free WiFi
  • -Outdoor pool
  • -Spa tub
  • -Fitness facilities
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -Free self parking
  • -Conference space
  • -Vending machine
  • -Swimming pool
  • -Tours/ticket assistance
  • -Pool umbrellas
  • -24-hour health club
  • -Pool sun loungers
  • -Free pool cabanas
  • -Babysitting or childcare (surcharge)
  • -Parking (limited spaces)
  • -Number of bars/lounges - 2
  • -Restaurant
  • -Conference space size (meters) - 42
  • -Conference space size (feet) - 452
  • -Elevator
  • -Luggage storage
  • -Express check-in
  • -Express check-out
  • -Rooftop terrace
  • -Meeting rooms
  • -Wheelchair accessible path of travel
  • -Wheelchair accessible parking