Hotel Villanueva

Self Rated: 4.0 out of 5
Carmen O. de Merino No. 166, Chetumal, 77000, Mexico
3.5 out of 5 rating 238 reviews TripAdvisor Rating: 3.5
Property Details

Property Location

A stay at Hotel Villanueva places you in the heart of Chetumal, steps from Explanada de la Bandera and Fisherman's Fountain. This 4-star hotel is 17.2 mi (27.7 km) from Lake Bacalar and 0.5 mi (0.8 km) from Chetumal Ferry Terminal.

Rooms

Make yourself at home in one of the 72 air-conditioned rooms featuring LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as complimentary bottled water and blackout drapes/curtains.

Amenities

Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless Internet access and concierge services.

Dining

Enjoy international cuisine at Ventolera, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 7 AM to 11:00 AM for a fee.

Business, Other Amenities

Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff. This hotel has 3 meeting rooms available for events. A roundtrip airport shuttle is provided for a surcharge (available on request).

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Explanada de la Bandera - 0.2 km / 0.1 mi
Fisherman's Fountain - 0.2 km / 0.1 mi
Chetumal Ferry Terminal - 0.7 km / 0.4 mi
Palacio Municipal De Othon P. Blanco - 1.2 km / 0.7 mi
Museum of Maya Culture - 1.2 km / 0.7 mi
Lighthouse Museum - 1.3 km / 0.8 mi
Dos Mulas - 3 km / 1.9 mi
Payo Obispo Zoo - 3.8 km / 2.4 mi
Santuario del Manati - 4.6 km / 2.8 mi
Laguna Milagros - 16.3 km / 10.1 mi
Oxtankah Ruins - 16.3 km / 10.1 mi
Santa Rita Archaeological Reserve - 24.8 km / 15.4 mi
Town Hall - 26.3 km / 16.3 mi
Clock Tower - 26.4 km / 16.4 mi
Lake Bacalar - 27.7 km / 17.2 mi

The nearest airports are:
Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 4 km / 2.5 mi
Corozal (CZH) - 29.3 km / 18.2 mi

The preferred airport for Hotel Villanueva is Chetumal, Quintana Roo (CTM-Chetumal Intl.).

Check-in time starts at 2pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


  • No onsite parking is available.
  • Noise-free guestrooms cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.


The front desk is open daily from 8:00 AM - 10:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Airport shuttle service is available on request from 6:00 AM to 11:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Pool access available from 8:00 AM to 8:00 PM.

  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between MXN 50 and MXN 150 per person (approximately)
  • Airport shuttle fee: MXN 200 per person (one-way)
  • Airport shuttle fee per child: MXN 120
  • Pet fee: MXN 250 per accommodation, per stay
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Indoor pool
  • -In-room accessibility
  • -Roll-in shower
  • -Accessible bathroom
  • -Free WiFi
  • -Smoke-free property
  • -Dry cleaning/laundry service
  • -Safe-deposit box at front desk
  • -Breakfast available (surcharge)
  • -Gift shops or newsstand
  • -Concierge services
  • -Bar/lounge
  • -Free newspapers in lobby
  • -Coffee/tea in common areas
  • -Multilingual staff
  • -Coffee shop or café
  • -Conference center
  • -Airport transportation (surcharge)
  • -Tours/ticket assistance
  • -Swimming pool
  • -Pool sun loungers
  • -Front desk (limited hours)
  • -Number of meeting rooms - 3
  • -Shopping mall on site
  • -Restaurant
  • -Luggage storage
  • -Wheelchair accessible (may have limitations)
  • -Wheelchair accessible parking
  • -Braille or raised signage
  • -Wheelchair-accessible meeting spaces/business center