The Alana Surabaya

Self Rated: 4.0 out of 5
Jl. Ketintang Baru I No. 10 - 12, Surabaya, 60231, Indonesia
4.0 out of 5 rating 536 reviews TripAdvisor Rating: 4.0
Property Details

Property Location

With a stay at The Alana Surabaya in Surabaya (Ketintang), you'll be within a 5-minute drive of Royal Plaza Surabaya and Surabaya Town Square. This 4-star hotel is 2.4 mi (3.8 km) from Al Akbar Mosque and 2.4 mi (3.9 km) from Surabaya Zoo.


Make yourself at home in one of the 162 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have hair dryers and slippers. Conveniences include phones, as well as safes and desks.


Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as an indoor pool and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and wedding services.


For lunch or dinner, stop by Oryza Coffee Shop, a restaurant that specializes in international cuisine. Dining is also available at the coffee shop/café, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar.

Business, Other Amenities

Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.


Distances are displayed to the nearest 0.1 mile and kilometer.

Royal Plaza Surabaya - 1.3 km / 0.8 mi
Surabaya Zoo - 3 km / 1.9 mi
Petra Christian University - 3.2 km / 2 mi
Pelita Harapan University Surabaya - 3.2 km / 2 mi
City of Tomorrow - 3.2 km / 2 mi
Mpu Tantular Museum - 3.3 km / 2 mi
Al Akbar Mosque - 3.4 km / 2.1 mi
Surabaya Town Square - 3.7 km / 2.3 mi
Suroboyo Carnival Night Market - 4.2 km / 2.6 mi
Ciputra World Mall - 5.8 km / 3.6 mi
Joko Dolog Statue - 6.7 km / 4.2 mi
Tunjungan Plaza - 6.9 km / 4.3 mi
Grahadi - 6.9 km / 4.3 mi
Sharp Bamboo Monument - 7 km / 4.3 mi
Submarine Monument (Monumen Kapal Selam) - 7.1 km / 4.4 mi

The preferred airport for The Alana Surabaya is Surabaya (SUB-Juanda) - 12.6 km / 7.8 mi

Check-in time starts at 1pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. Guests planning to arrive outside of the posted check-in hours must notify the property in advance. Contact information can be found in the confirmation received after booking reservation.

Important Information

Please note, there is important information about this property to know before you arrive.

  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 275000 per vehicle (one way)
  • Rollaway bed fee: IDR 350000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • -Indoor pool
  • -Free self parking
  • -Free WiFi
  • -Wedding services
  • -Dry cleaning/laundry service
  • -24-hour front desk
  • -Poolside bar
  • -Laundry facilities
  • -Concierge services
  • -ATM/banking
  • -Bar/lounge
  • -Business center
  • -Fitness facilities
  • -Grocery/convenience store
  • -Free newspapers in lobby
  • -Television in common areas
  • -Computer station
  • -Banquet hall
  • -One meeting room
  • -Coffee shop or café
  • -Airport transportation (surcharge)
  • -Designated smoking areas
  • -Children's pool
  • -Tours/ticket assistance
  • -Full-service spa
  • -Spa services on site
  • -Free valet parking
  • -Billiards or pool table
  • -Restaurant
  • -Express check-in
  • -Luggage storage
  • -Elevator