Novotel Surabaya Hotel & Suites

Self Rated: 4.0 out of 5
Jalan Ngagel No 173-175, Surabaya, 60246, Indonesia
4.0 out of 5 rating 201 reviews TripAdvisor Rating: 4.0
Property Details

Property Location

With a stay at Novotel Surabaya Hotel & Suites in Surabaya (Ngagel), you'll be within a 10-minute drive of Surabaya Zoo and Royal Plaza Surabaya. This 4-star hotel is 1.8 mi (3 km) from Surabaya Town Square and 2.6 mi (4.2 km) from Surabaya Plaza Shopping Mall.

Rooms

Make yourself at home in one of the 215 air-conditioned guestrooms. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.

Amenities

Take advantage of recreational opportunities offered, including an outdoor pool, a spa tub, and an outdoor tennis court. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and wedding services.

Dining

Enjoy a meal at Janggala Restaurant or snacks in the coffee shop/café. The hotel also offers room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available for a fee.

Business, Other Amenities

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Mpu Tantular Museum - 0.9 km / 0.5 mi
Surabaya Zoo - 1.1 km / 0.7 mi
Royal Plaza Surabaya - 1.9 km / 1.2 mi
Surabaya Town Square - 2 km / 1.2 mi
Sharp Bamboo Monument - 3.5 km / 2.2 mi
Ciputra World Mall - 3.6 km / 2.2 mi
Joko Dolog Statue - 4.1 km / 2.5 mi
Grahadi - 4.2 km / 2.6 mi
Submarine Monument (Monumen Kapal Selam) - 4.2 km / 2.6 mi
Tunjungan Plaza - 4.3 km / 2.6 mi
Surabaya Plaza Shopping Mall - 4.5 km / 2.8 mi
Grand City Surabaya - 4.7 km / 2.9 mi
World Trade Centre - 4.7 km / 2.9 mi
Rumah Sakit Umum Daerah Dr. Soetomo - 4.8 km / 3 mi
Cheng Hoo Mosque - 5.7 km / 3.6 mi

The preferred airport for Novotel Surabaya Hotel & Suites is Surabaya (SUB-Juanda) - 14.6 km / 9.1 mi

Check-in time starts at 2pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. 24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to make arrangements.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • No pets and no service animals are allowed at this property.

  • This property advises that enhanced cleaning and guest safety measures are currently in place.

  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

  • Personal protective equipment, including masks, will be available to guests.

  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Contactless check-in and contactless check-out are available.

  • The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: IDR 130000 for adults and IDR 65000 for children (approximately)
  • Airport shuttle fee: IDR 286000 per vehicle (one way)
  • Rollaway bed fee: IDR 210744.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -Ballroom
  • -Designated smoking areas
  • -Free newspapers in lobby
  • -Computer station
  • -Restaurant
  • -Bar/lounge
  • -Breakfast available (surcharge)
  • -Coffee shop or café
  • -Poolside bar
  • -Luggage storage
  • -24-hour front desk
  • -Concierge services
  • -Terrace
  • -Free WiFi
  • -Outdoor pool
  • -Children's pool
  • -Spa tub
  • -Sauna
  • -Fitness facilities
  • -Garden
  • -Barbecue grill(s)
  • -Picnic area
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -Free self parking
  • -Business center
  • -Designated smoking areas (fines apply)
  • -Tours/ticket assistance
  • -Spa services on site
  • -Pool sun loungers
  • -Outdoor tennis court
  • -Meeting rooms
  • -Elevator
  • -Airport transportation (surcharge)
  • -Wheelchair accessible parking