Phoenix

Self Rated: 3.0 out of 5
Untere Wiestistrasse 11, Zermatt, 3920, Switzerland
4.5 out of 5 rating 582 reviews TripAdvisor Rating: 4.5
Property Details

Property Location

When you stay at Phoenix in Zermatt, you'll be on a river, just steps from Matterhorn Ski Paradise and 5 minutes by foot from Zermatt–Sunnegga Funicular. This hotel is 24.1 mi (38.9 km) from Saas-Fee Ski Resort and 0.1 mi (0.1 km) from Zermatt-Furi Gondola.

Rooms

Make yourself at home in one of the 27 guestrooms featuring espresso makers and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities

Pamper yourself with onsite massages or enjoy recreation amenities such as a fitness center. This hotel also features complimentary wireless Internet access, ski storage, and a fireplace in the lobby.

Dining

Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7:30 AM to 10:00 AM.

Business, Other Amenities

Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. A train station pick-up service is available for a surcharge.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Matterhorn Ski Paradise - 0.1 km / 0.1 mi
Zermatt–Sunnegga Funicular - 0.4 km / 0.3 mi
St. Mauritius Church - 0.9 km / 0.5 mi
Matterhorn Museum - 0.9 km / 0.6 mi
Mountaineers Cemetery - 0.9 km / 0.6 mi
Zermatt-Furi Gondola - 1.5 km / 0.9 mi
Sunnegga Ski Resort - 2.6 km / 1.6 mi
Furi Ski Area - 3.7 km / 2.3 mi
Matterhorn Express II Cable Car - 3.8 km / 2.4 mi
Furi - Trockener Steg Cable Car - 4 km / 2.5 mi
Riffelberg Express Gondola - 4.1 km / 2.5 mi
Unterrothorn - 1.7 km / 1.1 mi
Weisshorn - 3.7 km / 2.3 mi
Charles Kuonen Suspension Bridge - 10.6 km / 6.6 mi
St. Niklaus - Jungu Gondola - 18.5 km / 11.5 mi

The nearest major airport is Sion (SIR) - 80.7 km / 50.1 mi

Check-in time starts at 3pm. Check-out time is 10am.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


  • No onsite parking is available.
  • Safety features at this property include a fire extinguisher and a smoke detector. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The front desk is open daily from 8 AM - 9:30 PM.
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation. Train station shuttle service is available on request from 8:30 AM to 5:30 PM. Fees may apply. Contact the property in advance to make arrangements. Zermatt is in a car-free zone and can be reached only by train.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property offers transfers from the train station (surcharges may apply). Guests must contact the property with arrival details 48 hours prior to arrival, using the contact information on the booking confirmation.
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.00 per person, per night for adults; CHF 1.5 per night for guests aged 6-16 years old. This tax does not apply to children under 17 years of age.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: CHF 12 per pet, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Fireplace in lobby
  • -Free WiFi
  • -Smoke-free property
  • -Dry cleaning/laundry service
  • -Laundry facilities
  • -Bar/lounge
  • -Free breakfast
  • -Fitness facilities
  • -Television in common areas
  • -Multilingual staff
  • -One meeting room
  • -Tours/ticket assistance
  • -Spa services on site
  • -Front desk (limited hours)
  • -Train station drop-off (surcharge)
  • -Train station pickup (surcharge)
  • -Express check-in
  • -Express check-out
  • -Luggage storage
  • -Ski storage
  • -Elevator
  • -Distance from property (km) - 7
  • -Wheelchair accessible – no