The Palm at Playa

Self Rated: 4.0 out of 5
8th Street between 5th and 10th Avenue, Playa Del Carmen, 77710, Mexico
4.5 out of 5 rating 688 reviews TripAdvisor Rating: 4.5

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Property Details

Property Location

With a stay at The Palm at Playa, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This 4-star hotel is 0.5 mi (0.7 km) from Playa del Carmen Maritime Terminal and 0.5 mi (0.8 km) from Mamitas Beach Club.

Rooms

Make yourself at home in one of the 69 individually decorated guestrooms, featuring iPod docking stations and LCD televisions. Your bed comes with down comforters and premium bedding. Smart televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Partially open bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Amenities

Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Dining

Enjoy seafood at Sabor a Mar, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/café. Mingle with other guests at the complimentary reception, held on select days. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary cooked-to-order breakfast is served daily from 7 AM to 11 AM.

Business, Other Amenities

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a ferry terminal shuttle.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

Quinta Avenida - 0.1 km / 0.1 mi
3D Museum of Wonders - 0.1 km / 0.1 mi
Central Square - 0.2 km / 0.1 mi
Playa del Carmen Main Beach - 0.2 km / 0.2 mi
Nuestra Senora del Carmen Catholic Church - 0.4 km / 0.2 mi
Yucatek Divers - 0.4 km / 0.3 mi
Quinta Alegría Shopping Mall - 0.6 km / 0.4 mi
Playa del Carmen Maritime Terminal - 0.7 km / 0.5 mi
Mamitas Beach Club - 0.8 km / 0.5 mi
Paseo del Carmen - 0.8 km / 0.5 mi
Pier Navega - 0.9 km / 0.6 mi
Mario Villanueva Stadium Madrid - 1.2 km / 0.7 mi
Playacar Golf Club - 2.3 km / 1.5 mi
Guadalupe Church - 3.1 km / 1.9 mi
Playa 88 - 3.2 km / 2 mi

The nearest airports are:
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 35.2 km / 21.9 mi
Cancun, Quintana Roo (CUN-Cancun Intl.) - 56.4 km / 35 mi

The preferred airport for The Palm at Playa is Cancun, Quintana Roo (CUN-Cancun Intl.).

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.


  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Please note: The guestrooms and property amenities at this hotel are not accessible to wheelchairs at this time. For more details, please contact the property using the information on the reservation confirmation received after booking.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property offers transfers from the ferry terminal and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Pool access available from 9 AM to 8 PM.

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

  • Children 14 years old and younger are not permitted at this adults-only property.

  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • No pets and no service animals are allowed at this property.

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 5.00 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per room (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -Multilingual staff
  • -Computer station
  • -Shopping on site
  • -Bar/lounge
  • -Free breakfast
  • -Coffee shop or café
  • -Poolside bar
  • -24-hour front desk
  • -Free reception
  • -Concierge services
  • -Porter/bellhop
  • -Smoke-free property
  • -Gift shops or newsstand
  • -Hair salon
  • -Free WiFi
  • -Outdoor pool
  • -Spa tub
  • -Spa treatment room(s)
  • -Fitness facilities
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -Free self parking
  • -Business center
  • -One meeting room
  • -Area shuttle (surcharge)
  • -Ferry terminal shuttle (surcharge)
  • -Swim-up bar
  • -Tours/ticket assistance
  • -Pool umbrellas
  • -Spa services on site
  • -Pool sun loungers
  • -Parking (limited spaces)
  • -Beach sun loungers
  • -Beach umbrellas
  • -Beach towels
  • -Garden
  • -Elevator
  • -Free grocery shopping service
  • -Fireplace in lobby
  • -Number of restaurants - 2
  • -Luggage storage
  • -Airport transportation (surcharge)
  • -Rooftop terrace