Grand Velas Riviera Maya - All Inclusive

Self Rated: 5.0 out of 5
Carretera Cancún-Tulum KM 62, Municipio Solidaridad, Playa Del Carmen, 77710, Mexico
4.8 out of 5 rating 628 reviews TripAdvisor Rating: 4.8

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Property Details

Property Location

A stay at Grand Velas Riviera Maya - All Inclusive places you in the heart of Playa del Carmen, within a 10-minute drive of El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. This 5-star hotel is 11.7 mi (18.9 km) from Xcaret Eco Theme Park.

Rooms

Make yourself at home in one of the 539 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies or patios. Cable programming and DVD players are provided for your entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 indoor and 3 outdoor swimming pools and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). The complimentary beach shuttle makes getting to the surf and sand a breeze.

Dining

This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy regional cuisine at Chaka, one of the hotel's 8 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Visit one of the 6 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink.

Business, Other Amenities

Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Playa del Carmen? This hotel has facilities measuring 94548 square feet (8784 square meters), including a conference center. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.

Attractions

Distances are displayed to the nearest 0.1 mile and kilometer.

El Camaleon Mayakoba Golf Course - 3.1 km / 1.9 mi
Grand Coral Golf Riviera Maya - 4.4 km / 2.7 mi
Tres Rios Ecopark - 6.7 km / 4.1 mi
28 de Julio Square - 7.6 km / 4.7 mi
Guadalupe Church - 8.5 km / 5.3 mi
Punta Esmeralda Beach - 8.5 km / 5.3 mi
Playa 88 - 8.7 km / 5.4 mi
Quinta Avenida - 9.1 km / 5.7 mi
Plaza Las Americas - 9.4 km / 5.8 mi
Mario Villanueva Stadium Madrid - 10.1 km / 6.3 mi
Mamitas Beach Club - 10.2 km / 6.3 mi
Playa del Carmen Main Beach - 10.3 km / 6.4 mi
Nuestra Senora del Carmen Catholic Church - 10.7 km / 6.7 mi
Central Square - 10.9 km / 6.8 mi
Pier Navega - 11 km / 6.8 mi

The nearest major airport is Cancun, Quintana Roo (CUN-Cancun Intl.) - 49.8 km / 30.9 mi

Check-in time starts at 3pm. Check-out time is 12pm.
Property Policies

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    Safety features at this property include a smoke detector and a security system. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning. 24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements. Rooms are divided into 3 sections. The Nature View suites are located in the Zen Grand section 3/4 miles from the beach and are near the convention center, spa, and a pool. Access to the beach and other sections is provided via a 24-hour hotel shuttle. Ambassador suites are arranged around the resort's main infinity pool. Grand Class suites are reserved for adults and children ages 16 and older only. Additional fees apply for connecting/adjoining rooms and are subject to availability. For more details, please contact the property using the information on the reservation confirmation received after booking.

Important Information

Please note, there is important information about this property to know before you arrive.


  • This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

  • A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

  • No pets and no service animals are allowed at this property.

The charges below are included in your overall room price:

  • New Year's Eve gala dinner fee

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.


The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 140 per vehicle (one-way)
  • Late check-out fee: USD 65 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Features
  • -Wedding services
  • -Accessible bathroom
  • -In-room accessibility
  • -Banquet hall
  • -Multilingual staff
  • -Free newspapers in lobby
  • -Computer station
  • -Limo or Town Car service available
  • -Shopping on site
  • -Roll-in shower
  • -Snack bar/deli
  • -24-hour front desk
  • -Free reception
  • -Concierge services
  • -Porter/bellhop
  • -Smoke-free property
  • -ATM/banking
  • -Terrace
  • -Gift shops or newsstand
  • -Hair salon
  • -Free WiFi
  • -Children's pool
  • -Spa treatment room(s)
  • -Fitness facilities
  • -Laundry facilities
  • -Dry cleaning/laundry service
  • -Business center
  • -Conference space
  • -Conference center
  • -Area shuttle (surcharge)
  • -Beach shuttle (surcharge)
  • -Free beach shuttle
  • -Swimming pool
  • -Karaoke
  • -Tours/ticket assistance
  • -Pool umbrellas
  • -Spa services on site
  • -Full-service spa
  • -Pool sun loungers
  • -Babysitting or childcare (surcharge)
  • -Arcade/game room
  • -Children's club (free)
  • -Billiards or pool table
  • -Free valet parking
  • -Beach sun loungers
  • -Beach umbrellas
  • -Number of outdoor pools - 3
  • -Number of spa tubs - 4
  • -Sauna
  • -Steam room
  • -Beach towels
  • -Garden
  • -Picnic area
  • -Ballroom
  • -Free beach cabanas
  • -Infant/toddler toys
  • -Children's games
  • -Children's toys
  • -Number of bars/lounges - 6
  • -Number of poolside bars - 3
  • -Number of swim-up bars - 3
  • -Number of beach bars - 2
  • -Elevator
  • -Conference space size (feet) - 94548
  • -Conference space size (meters) - 8784
  • -Free grocery shopping service
  • -Number of restaurants - 8
  • -Luggage storage
  • -Airport transportation (surcharge)
  • -Number of indoor pools - 2
  • -Supervised childcare/activities (free)
  • -Meeting rooms