Is your booking refundable?
You can check the cancellation policy for your booking on the confirmation email you received when you originally made the booking . If your booking has a flexible cancellation period, please ensure you cancel your booking within the specified timeframe in order to secure a refund.
We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.
Consider contacting us at another time if you’re travelling outside this period.
8:30am - 5:30pm (AEST)
7 days a week
Our Live Chat team are currently attending to other customers. Please try again later.
Monday to Sunday
Only call if you’re booking is in the next 7 days
Email Address (required)
Phone Number (required)
Query Type I would like to amend my hotel reservation I would like to cancel my hotel reservation I have a question about using a Voucher I have a question about my hotel reservation I have a general enquiry I am a supplier
Jetstar Booking Reference (required) Your booking reference is required for booking amendments, cancellations and claims
Link to Site URL(required) This must link to an Australian website showing the same identical Jetstar accommodation for a lower price
Upload Screenshots File types .jpg .png .gif. Max size 5MB
Do you have an Airbnb booking?
Airbnb Booking Number(required)
Check-in Date(required)
Check-out Date(required)
Booking Cost(required)
1000 characters remaining