Is your booking refundable?
You can check the cancellation policy for your booking on the confirmation email you received when you originally made the booking . If your booking has a flexible cancellation period, please ensure you cancel your booking within the specified timeframe in order to secure a refund.
We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.
Consider contacting us at another time if you’re travelling outside this period.
8:30am - 5:30pm (AEST)
Monday to Friday
Monday to Sunday
Only call if you’re booking is in the next 7 days
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Query Type I would like to amend my hotel reservation I would like to cancel my hotel reservation I have a question about using a Voucher I have a question about my hotel reservation I have a general enquiry I am a supplier
Jetstar Booking Reference (required) Your booking reference is required for booking amendments, cancellations and claims
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Do you have an Airbnb booking?
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Check-out Date(required)
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