Is your booking refundable?
You can check the cancellation policy for your booking on the confirmation email you received when you originally made the booking . If your booking has a flexible cancellation period, please ensure you cancel your booking within the specified timeframe in order to secure a refund.
We strongly encourage only those customers staying within the next 7 days to contact us on Live Chat if needed.
Consider contacting us at another time if you’re travelling outside this period.
8:30am - 5:30pm (AEST)
7 days a week
Our Live Chat team are currently attending to other customers. Please try again later.
Monday to Sunday
Only call if you’re booking is in the next 7 days
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I would like to amend my hotel reservation
I would like to cancel my hotel reservation
I have a question about using a Voucher
I have a question about my hotel reservation
I have a general enquiry
I am a supplier
Jetstar Booking Reference (required)
Your booking reference is required for booking amendments, cancellations and claims
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This must link to an Australian website showing the same identical Jetstar accommodation for a lower price
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Do you have an Airbnb booking?
Airbnb Booking Number(required)
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